Procore Administrator, Business Analyst, Worldwide Grocery Stores - Growth & Development

Amazon"s Worldwide Grocery Stores is searching for a Procore Administrator for WWRGD Store Development. This role sits at the center of one of the world"s most ambitious physical retail portfolios. In this role, you will own the platform that our team and 3P providers use to plan, build, and operate hundreds of grocery stores across North America.

If you are someone who thrives when they own a domain completely - who wants to be the expert people come to, not the implementer waiting to be told what to do - this role was built for you.

You will own the day-to-day administration, configuration, training, and operational reporting for Procore across WWRGD"s organization.

Here is what makes this role different:

• You are the functional domain owner for Procore administration - not a support queue. You make the decisions about how the platform is configured, who has access, and how end users are trained and supported.
• Your work scales with the business. With One Instance consolidation underway, the decisions you make today about configuration, access governance, and training architecture will determine how hundreds of users across multiple brands experience the platform for years.
• You are the person people come to. Whether it is a new hire who needs to get up to speed, a project manager trying to understand a workflow, or a senior leader who needs a report on governance, a specific project, or how to look at a specific aspect of a project - you are the answer.
• You build the systems, not just use them. You will create the SOPs, the training materials, the reporting templates, and the governance documentation that makes the whole organization more consistent and self-sufficient.
• You partner at the right level. You work closely with the Product Manager on enhancements and strategic initiatives - but your operational domain is your own.

Key job responsibilities

• Own all day-to-day Procore administrations, including user provisioning, permission management, workflow settings, budget templates, inspection protocols, and tool/process configurations.
• Monitor system integrations daily, resolving routine failures and escalating non-routine issues to the Product Manager; conduct monthly finance integration reconciliations to validate data accuracy across systems.
• Provide primary user support for all internal and external end users, resolving 80% of issues within 24 business hours; escalate complex issues with clear documentation.
• Own the design and delivery of all day-to-day Procore training programs - including role-based onboarding curricula, refresher sessions, and training materials that keep end users current as the platform evolves.
• For strategic initiatives, enhancement deployments, or organizational change efforts: support delivery of training programs - contributing platform expertise, logistics, and end-user readiness support.
• Maintain and enforce Procore-specific business process documentation and SOPs, ensuring consistency across all user groups and that documentation is current, version-controlled, and AI-agent-ready.
• Serve as the primary tester during User Acceptance Testing (UAT) for enhancements and integrations, owning configuration validation and test execution.
• Conduct regular data integrity and user access audits to identify and correct inconsistencies, close permission gaps, and ensure data supports accurate reporting and analytics.

A day in the life

Your morning might start by resolving a routine data flow issue before the team notices it, and logging a ticket one that needs the Product Manager"s eyes. From there, you lead a new-hire onboarding session to get them up to speed. After lunch, you are on a call with the PMO team to walk through an idea to scale bulk initiative project uploads. In the afternoon, you work on a training module for a configuration update going live next month and review a UAT checklist for an enhancement that hits production next week. No two days are the same but the common thread is keeping the platform running, the integrations healthy, the users enabled, and the data trustworthy.

About the team

The WWRGD Operational Excellence team owns the execution governance frameworks, system administration, and process infrastructure that enable nine functional pillars - spanning construction, design, capital planning, procurement, facilities, and vendor management - to operate as one aligned organization. We are a direct execution team: we do not advise on problems, we own and solve them. The Procore Administrator is a core functional owner within this team, responsible for one of the most critical systems in our operational stack.