Purchase Order Management Analyst
Overview
The Purchase Order Management Analyst is part of the Global Workplace Experience team in the United States, supporting best practices in purchase order management and purchase-to-pay operations.
The role provides reliable process support, reporting visibility, and issue resolution to help operational leaders manage purchasing activity in line with business needs, budgets, and Pfizer policies.
This role is responsible for supporting purchase requisition intake, purchase order creation and tracking, vendor maintenance requests, invoice hold resolution, and related purchasing activities.
The position partners closely with U.S. site teams, Procurement, Finance, suppliers, and facility management partners to ensure timely and compliant execution of purchasing and payment processes.
The Purchase Order Management Analyst is a key resource for managing purchasing activity against operating needs across U.S. sites.
This is a customer-facing role requiring frequent coordination with GWE leadership and colleagues, Procurement and Finance teams, suppliers, and site facility managers.
The Purchase Order Management Analyst responsibilities cover all aspects associated with purchasing-to-payment processes, including the raising, monitoring, management, and closure of purchase orders in accordance with client policies and procedures, as well as resolving invoice holds and other payment processing issues.
The role also supports continuous improvement of purchasing processes in partnership with Global Business Solutions and other key stakeholders.
Key Responsibilities:
Management of Requisition Request Form process.
Raising of Purchase Requisitions.
Consolidation of requisitions where appropriate.
Vendor Maintenance requests including new supplier and payment terms requests.
Invoice hold and payment issue resolution.
Purchase Order & Invoice Tracking.
Supporting requisition queries, including ad-hoc liaison with suppliers and Procurement.
Support to Operations Analysts in resolution of PO queries.
Provide support with procurement coordination, requisition processing, and vendor administrative activities.
Development of processes and procedures to improve expenditure management.
Requirements:
Strong communication skills, with the ability to convey ideas clearly through verbal, written channels.
Customer facing with ability to work with people of all levels including senior leadership, external suppliers and in country managers.
Ability to challenge with a questioning mind.
Ability to deliver services to deadline.
Ability to plan and prioritize workload
Great team ethic, with an ability to operate both on own initiative or as part of a team
Confident and dynamic approach to service delivery
Flexible approach, ability to adapt to workload requirements and manage time accordingly
Open minded, adaptable to change, open to new ideas, willing to embrace client AI tools to enhance productivity and new tools to conduct work
Act as subject matter expert to advise / educate others on purchase to pay and accounts payable processes
Ability to innovate, highlighting new ideas and develop process & procedures for continuous improvement
Proficient in Microsoft Outlook, Excel, Word, TEAMS, and PowerPoint, with working knowledge of ARIBA purchasing systems and SAP ERP platform.
Scope of Service:
Management of Purchase Request Form received in Team mailbox, checking Request Form is correct and completed with all appropriate information and attached documents. The form will be returned if not completed correctly. In addition, the Form will be regularly reviewed and updated / improved as required.
Raise purchase requisitions in ARIBA in accordance with priority levels and in liaison with Operations Analysts and appropriate authorized signatories. Review request details for completeness, confirm required supporting information, and ensure compliance with FCPA and other corporate policies.
Support the management of the Purchase Order from Approval, Notification to suppliers and update status of approvals, receipts and invoices through to closure.
Primary contact for invoice holds and payment processing issue resolution.
Raising Vendor Maintenance Forms to ensure suppliers are on ARIBA system to enable service / goods provision.
Support requisition queries, including ad-hoc liaison with suppliers and Procurement.
Develop processes and procedures to improve expenditure management, purchasing discipline, and end-to-end P2P efficiency.
Support Operations Analysts in the resolution of purchase order queries.