Product Advisor - Decorative Plumbing & Appliances

Position Summary

The Product Advisor (Decorative Plumbing & Appliances) is responsible for guiding design center clients through decorative plumbing and appliance selections with confidence, precision and a strong understanding of functional requirements and design intent. This role is critical in delivering an exceptional showroom experience, ensuring decorative plumbing and appliance selections are compatible, complete, accurately documented, and initiating the quote process with speed and clarity.

Product Advisors work across multiple product categories, with a core emphasis on decorative plumbing and appliances and partner closely with Design Center Coordinators, Project Coordinators, and Outside Sales to drive conversion and client satisfaction.

Key Responsibilities

Product Expertise & Client Consultation

• Lead in-depth consultations focused on all CR brands of decorative plumbing fixtures and appliances
• Translate design intent and guide clients in product selections that align with project scope, budget, construction constraints and ideal performance
• Identify opportunities to upsell within plumbing and appliances and recommend complementary products

CRM & Quote Management

• Accurately record all plumbing and appliance-related selections in CRM
• Prepare estimates and hard quotes for decorative plumbing and appliances
• Submit complete, clearly documented selections to Outside Sales for complex quote support
• Deliver all applicable quotes within 48 hours of the client visit

Collaboration & Client Flow

• Partner with Design Center Coordinators to manage the client showroom journey and ensure clear handoffs between design, decorative plumbing, and appliance conversations
• Support Project Coordinators with cross category recommendations

Sales Support & Upselling

• Proactively identify opportunities to upgrade selections
• Ensure selections align with client preferences and needs
• Reinforce the value of product selections through education and confidence-building
• Support the broader sales team in driving conversion and delivering a high‑quality client experience

Success Expectations

• Client Confidence & Satisfaction: Clients feel informed, confident, and supported in decorative plumbing and appliance-related selections.

• Speed & Accuracy: Estimates and quotes are delivered within 48 hours when applicable; CRM records are complete, precise, and install-ready.

• Expert Plumbing and Appliance Guidance: Advisors demonstrate mastery of decorative plumbing systems and appliances, compatibility, and end user application - not just aesthetics.

• Cross Functional Collaboration: Clear, seamless communication with Design Center Coordinators, Project Coordinators, and Outside Sales.

• Results: Strong conversion from selection to quote, information provided to the client is accurate and free from missing or incorrect information, and positive feedback from clients and internal partners.

• PAY RANGE

• PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

• Work Location

• Work Location

Onsite - These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.

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Work Location

Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.

Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

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