Product & Agricultural Technical Support Specialists

Ingersoll Rand Inc

Jenison, MI(remote)

JOB DETAILS
SALARY
$40,000–$60,000 Per Year
SKILLS
Agriculture, Alternative Energy, Biology, Customer Support/Service, Customer Training, Distribution Channel, Driver's License, English Language, Entrepreneurship, Food and Beverage Industry, IR (Infrared), Identify Issues, Industrial Cleaning, Low Voltage (LV), Manufacturing, Multilingual, People Management, Performance Tuning/Optimization, Product Support, Productivity Management, Project Planning, Project/Program Coordination, Sales, Software Administration, Spanish Language, Startup, Sustainability, Technical Leadership, Technical Services Management, Technical Support, Training/Teaching, Travel Planning, ZenDesk
LOCATION
Jenison, MI
POSTED
30+ days ago

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Technical Support Specialist

Location: Remote

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gases, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

Provide training and customer support of all Maximus products. Work with distributors and end users of our product. Most support is remote via phone and internet, diagnosing and troubleshooting customer issues or concerns.

Responsibilities

  • Handle incoming tech support calls via Zendesk software and emails
  • Coordinate with USA & Canada support teams and follow up with Zendesk support software
  • Work closely with the Technical Service Manager to coordinate project plans and training
  • Provide guidance and follow-up to distributors and customers to optimize system performance
  • Train equipment installers on building and equipment setup
  • Train customers/end users on product functions
  • Follow-up with key accounts/integrators for additional training needs
  • Collaborate with sales team and distributors to provide optimal project solutions

Requirements

  • Associate's degree
  • 2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience
  • Valid USA driver's license

Core Competencies

  • Willing to work with low voltage components, basic electronic knowledge, tools, multimeter
  • Industry Knowledge
  • Familiarity with smart controllers on swine and/or poultry

Preferences

  • Bilingual English and Spanish preferred

Travel & Work Arrangements/Requirements

  • Preferred location: Midwest territory
  • Remote position

Pay Range

The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well-being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Join us and be part of a company dedicated to making life better for our employees, customers, and communities.

Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, specializes in mission-critical flow creation and industrial solutions across more than 40 respected brands. Our innovative products excel in complex, harsh environments, helping our customers develop lifelong relationships through expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

About the Company

I

Ingersoll Rand Inc

Driven by a 100-year-old tradition of technological innovation, Ingersoll Rand is a global, world-class company which has undergone a major transformation in the last decade. Our people, products, systems and services remain in the forefront of their respective markets and industries in order to enable our customers and employees to create a positive impact in their world. Today's Ingersoll Rand enables customers to create progress – particularly in the areas of safety, comfort and efficiency.

Our people and our family of brands-including Club Car®, Ingersoll Rand®, Schlage®, Thermo King® and Trane®-work together to enhance the quality and comfort of air in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and increase industrial productivity and efficiency. We are a $13 billion global business with over 50,000 employees committed to sustainable business practices within our company and for our customers.

INDUSTRY
Construction - Industrial Facilities and Infrastructure
FOUNDED
1871
WEBSITE
http://company.ingersollrand.com/ircorp/en/index.html