Product Analyst

Job Description
DCX Senior Product Analyst
Must be local to Acton, MA or San Diego, CA

Position Overview
The DCX Senior Product Analyst serves as a key member of the Digital Customer Experience (DCX) organization, supporting the successful delivery and optimization of digital products and experiences. This role combines product analytics, business analysis, delivery support, and operational execution to help Product Managers, Product Owners, UX, Engineering, and business stakeholders make informed decisions, deliver high-quality solutions, and achieve business outcomes.

The Senior Product Analyst translates business needs into actionable requirements, analyzes product performance, supports testing and release activities, identifies risks and dependencies, facilitates process improvements, and provides insights that drive continuous improvement across the product lifecycle.

Responsibilities
Product Analytics & Insights
Analyze product performance metrics, customer behavior, and operational data to identify opportunities for improvement
Develop dashboards, reports, and visualizations to communicate product performance and business outcomes
Monitor KPIs and product health metrics across DCX initiatives
Perform funnel analysis, trend analysis, and customer journey analysis
Support experimentation efforts and measurement of outcomes
Provide operational reporting and analytics expertise to product and business teams
Business Analysis & Process Improvement
Facilitate requirements gathering sessions with business and technical stakeholders
Document business requirements, functional requirements, user stories, and acceptance criteria
Analyze current-state (as-is) and future-state (to-be) business processes
Develop process maps, workflows, and supporting documentation
Identify process inefficiencies and recommend improvements
Maintain traceability between business requirements and delivered capabilities
Solution Analysis & Design
Partner with Product, UX, Engineering, and Architecture teams to evaluate solution options
Create functional design documentation and solution recommendations
Assess impacts across systems, teams, and business processes
Support evaluation of new technologies, tools, and platform capabilities
Assist in documenting interfaces, workflows, and solution designs
Product Delivery & Execution
Support planning, coordination, and execution of product initiatives and releases
Manage cross-functional dependencies across Product, Engineering, UX, Data, Commercial, Support, and Operations teams
Track risks, issues, assumptions, decisions, and action items
Support release planning, deployment readiness, and launch activities
Coordinate post-launch hypercare and issue resolution activities
Escalate blockers and delivery risks as appropriate
Testing & Quality Assurance
Coordinate User Acceptance Testing (UAT) and support System Integration Testing (SIT)
Develop test scenarios and validate solutions against requirements
Support defect triage, prioritization, and resolution
Participate in release validation and production readiness reviews.
Ensure delivered functionality aligns with business and customer expectations
Operational Readiness & Documentation
Create and maintain business process documentation, workflows, and product artifacts
Support operational readiness, training readiness, and change management activities
Maintain product and program documentation repositories
Support data validation, migration readiness, and reconciliation activities when required
Stakeholder Communication & Reporting
Prepare executive-ready reporting, status updates, and decision-support materials
Communicate product performance, delivery progress, risks, and opportunities
Facilitate workshops, requirement reviews, and stakeholder alignment sessions
Support portfolio visibility and strategic planning efforts

Qualifications Required:
Bachelor's degree in Business, Information Systems, Product Management, Engineering, Data Analytics, or related field
5+ years of experience in Product Analysis, Business Analysis, Product Operations, Product Delivery, or related disciplines
Experience supporting Agile delivery teams
Experience writing requirements, user stories, acceptance criteria, and process documentation
Strong analytical, problem-solving, and communication skills
Ability to manage multiple initiatives simultaneously

Preferred:
Salesforce platform experience
Experience supporting CRM, customer-facing, or digital experience platforms
Healthcare, medical device, or regulated industry experience
International business or product delivery experience
Experience with Jira, Azure DevOps, Confluence, Tableau, Power BI, or SQL

Start Date - End Date: Jun 29 Dec 31, 2026