Product Analyst Customer Transformation Program

Location: Hybrid/Remote (Travel as Required)
Duration: Long-Term Contract
Industry: Utilities / Customer Transformation

Position Overview

We are seeking a detail-oriented Product Analyst to support a large-scale Customer Transformation Program focused on modernizing customer platforms through enterprise integrations, APIs, cloud-native applications, and event-driven architecture. This role will partner closely with the Product Owner, business stakeholders, architects, and delivery teams to ensure product requirements are clearly defined, prioritized, traceable, and ready for development.

The Product Analyst will play a key role in backlog management, requirements refinement, user story development, and ensuring complete traceability of business requirements throughout the software development lifecycle. The ideal candidate is highly organized, analytical, and experienced working in Agile environments supporting complex enterprise technology initiatives.

Project Overview

This enterprise-wide Customer Transformation initiative is modernizing customer operations by implementing middleware, APIs, cloud-native services, and event-driven integrations connecting numerous enterprise systems. The Product Analyst will support product planning and delivery by helping manage the product backlog, refining requirements, maintaining traceability, and coordinating closely with business and technical teams to ensure successful execution of the integration roadmap.

Key Responsibilities

• Partner with the Product Owner to manage and maintain the product backlog throughout the project lifecycle.
• Assist with backlog prioritization, refinement sessions, sprint planning, and user story preparation.
• Gather, analyze, document, and refine functional and non-functional business requirements.
• Translate business needs into detailed user stories with well-defined acceptance criteria.
• Ensure complete requirements traceability from business objectives through design, development, testing, and production deployment.
• Maintain clear documentation of product requirements, business rules, workflows, dependencies, and process changes.
• Collaborate with business stakeholders, solution architects, developers, QA teams, and Delivery Leads to clarify requirements and resolve functional questions.
• Support impact assessments, change requests, and backlog updates as project priorities evolve.
• Participate in Agile ceremonies, including backlog grooming, sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Track and maintain user stories, defects, enhancements, and technical tasks using Jira.
• Ensure requirements are complete, testable, and aligned with business objectives before development begins.
• Support User Acceptance Testing (UAT) by validating requirements, assisting with test scenarios, and ensuring delivered functionality meets business expectations.
• Monitor backlog health and provide status updates regarding requirements readiness, priorities, risks, and dependencies.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 5+ years of experience as a Product Analyst, Business Analyst, Product Owner, or Functional Analyst supporting enterprise technology initiatives.
• Experience supporting Agile software development teams throughout the Software Development Lifecycle (SDLC).
• Strong experience with backlog management, user story development, backlog refinement, and sprint planning.
• Proven ability to gather, analyze, document, and manage detailed business and functional requirements.
• Experience creating clear acceptance criteria and ensuring end-to-end requirements traceability.
• Strong analytical, organizational, and documentation skills.
• Excellent communication skills with the ability to work effectively with both business and technical stakeholders.
• Experience using Jira for backlog management, user story tracking, sprint planning, and reporting.
• Ability to manage multiple priorities in a fast-paced Agile environment.

Preferred Qualifications

• Experience supporting enterprise Customer Transformation or Digital Transformation initiatives.
• Experience supporting API, middleware, cloud, or enterprise integration projects.
• Knowledge of Agile product management principles and Scrum methodologies.
• Experience working with Azure, MuleSoft, SAP Business Technology Platform (BTP), Apache Kafka, or enterprise integration platforms is preferred.
• Utility or energy industry experience is preferred but not required.
• Certified Scrum Product Owner (CSPO), Certified Business Analysis Professional (CBAP), PMI-PBA, or similar certification is a plus.

Key Skills

Product & Business Analysis

• Product Backlog Management
• Requirements Gathering & Analysis
• User Story Development
• Acceptance Criteria
• Business Process Analysis
• Requirements Traceability
• Functional Documentation
• Product Lifecycle Support

Agile Delivery

• Agile/Scrum
• Sprint Planning
• Backlog Refinement
• User Acceptance Testing (UAT)
• Change Management
• Stakeholder Collaboration

Tools

• Jira
• Confluence (Preferred)
• Microsoft Office Suite
• Agile Project Management Tools

Ideal Candidate Profile

The ideal candidate is a highly organized Product Analyst with strong business analysis and Agile product support experience who excels at translating business needs into actionable requirements. They are skilled at managing product backlogs, refining user stories, maintaining end-to-end requirements traceability, and collaborating across cross-functional teams to ensure high-quality product delivery. This individual is proactive, detail-oriented, and thrives in complex enterprise transformation programs where strong communication, organization, and analytical thinking are critical to success.