Product Analyst - SME

Product Analyst / Subject Matter Expert

Location: Mechanicsburg, PA
Work Arrangement: 100% On-Site
Schedule: 8 hours/day
Interview: Virtual
Contract: 12+ months
Visas Accepted: USC/GC only

Role Overview

The Product Analyst / Subject Matter Expert will support requirements, product analysis, stakeholder collaboration, documentation, and testing activities for business and technical teams.

Primary Responsibilities

• Gather, document, and refine business, user, and system requirements.
• Translate stakeholder needs into clear product features and system requirements.
• Facilitate design sessions and stakeholder meetings.
• Create process flows, business rules, and functional documentation.
• Support testing, defect triage, and user acceptance activities.
• Work with cross-functional teams including product, design, engineering, and QA.
• Balance user needs, business goals, and technical constraints.

Required Technical Skills

• Business Process Improvement: Foundation.
• Communication: Foundation.
• Functional Testing: Foundation.
• Joint Application Design (JAD): Foundation.
• System Requirements Gathering: Foundation.
• Ability to gather, document, and refine business, user, and system requirements.
• Strong analytical and problem-solving skills with attention to detail.
• Experience translating stakeholder needs into clear product features and system requirements.
• Strong written and verbal communication skills across business and technical teams.
• Experience facilitating design sessions and stakeholder meetings.
• Experience creating process flows, business rules, and functional documentation.
• Ability to support testing, defect triage, and user acceptance activities.
• Strong organizational skills and ability to manage multiple priorities.
• Experience working with cross-functional teams including product, design, engineering, and QA.
• Understanding of government program operations, policy, or regulatory environments (child care & early learning).
• Awareness of data privacy, security, accessibility, and compliance considerations.
• Ability to balance user needs, business goals, and technical constraints.
• Proficiency with common collaboration and product management tools.