Description Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. The Transportation management division, located in Latham, NY, has been providing innovative school transportation management software, telematics hardware, and consulting for more than four decades. We are seeking a Telematics Product Analyst who can provide exceptional business value and enhance our best-of-breed telematics solutions. The strongest candidates will have solid telematics expertise and have a passion for devising cutting-edge technologies to meet market needs.
Responsibilities • Research, identify, test, and procure innovative hardware and telematics solutions (e.g., mounting solutions, cradles, tablets, GPS tracking devices, sensors) for installation in school buses and other vehicles (e.g., vans, SUVs) to ensure operational efficiency and maintain market relevance and leadership. • Conduct testing and validation of hardware and telematics components to ensure reliable and seamless operation. • Negotiate with manufacturers, fulfillment partners, and telematics providers (e.g., Geotab) to secure optimal pricing and terms for hardware and telematics solutions. • Serve as the primary point of contact for sales, operations, and internal teams, providing guidance and support to resolve hardware and telematics-related issues. • Troubleshoot and resolve hardware and telematics issues efficiently to minimize downtime and ensure operational continuity. • Develop and maintain comprehensive documentation on installation procedures, troubleshooting techniques, and maintenance processes for both hardware and telematics systems. • Collaborate with cross-functional teams, including project managers, operations, engineering, sales, and product development, to ensure successful implementation and integration of hardware and telematics solutions. • Ensure compliance with industry standards and regulations for both hardware components and telematics systems. • Foster a culture of innovation and continuous improvement in hardware and telematics initiatives. • Occasional travel to client sites and trade shows as required. • Perform other duties as assigned.
Qualifications 3+ years of experience in hardware engineering, telematics hardware management, or related fields, with a focus on support, maintenance, or fleet management.
Technical Requirements Strong technical expertise in hardware components (e.g., Tablets, wireless communication technologies, power harnesses) and telematics solutions (e.g., GPS tracking devices, sensors, communication protocols), including the ability to research, test, and validate innovative solutions for vehicle installations and negotiate with vendors to secure optimal solutions.
Additional Skills • Proven experience working with telematics providers such as Geotab or similar platforms is a plus. • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex hardware and telematics issues. • Demonstrated ability to manage hardware and telematics projects from conception to completion. • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders. • Ability to work under pressure in a fast-paced, dynamic environment and adapt to changing business needs. • Knowledge of vehicle and transportation industry standards and regulations is a plus.