Account Manager and Customer Service Representative Jobot
Louisville, KY8 days ago
- $20–$22 Per Hour
A&s Construction Of Louisville
- Louisville, Kentucky
- 7 days ago
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Skills
- Building Codesunmatched
- Communication Skillsunmatched
- Concreteunmatched
- Constructionunmatched
- Construction Contractsunmatched
- Construction Drawingsunmatched
- Construction Estimatesunmatched
- Construction Project Managementunmatched
- Customer Support/Serviceunmatched
- Dental Insuranceunmatched
- Detail Orientedunmatched
- Health Insuranceunmatched
- Identify Issuesunmatched
- Materials Planningunmatched
- Multitaskingunmatched
- Negotiation Skillsunmatched
- Organizational Skillsunmatched
- Pricingunmatched
- Problem Solving Skillsunmatched
- Product Supportunmatched
- Project Lifecycleunmatched
- Resolve Customer Issuesunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Willing to Travelunmatched
Description
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
We're hiring a Product and Service Specialist to support our Product and Service Manager across the full lifecycle of a project — from job site review and material planning through drawings, ordering, and resolving service issues after installation. This is a hands-on, detail-driven role for someone who can own concrete deliverables, coordinate with vendors and internal partners, and keep projects moving accurately and on schedule. You'll start by taking work off the Manager's plate and grow into owning key areas outright.
What You'll Do
What You'll Do
- Conduct job site reviews to confirm scope, site conditions, and measurements.
- Create accurate material lists for upcoming projects.
- Support project drawings by working with our virtual drafting assistant — reviewing 2D drawings for scope changes, confirming framing meets code, and verifying each drawing matches the contractual agreement.
- Coordinate with vendors on availability, pricing, and lead times.
- Handle a significant portion of material ordering.
- Manage service calls when a customer has an issue with an installed product — diagnosing, coordinating the fix, and following through to resolution.
- Assist with new product implementation and rollout.
- Follow and help uphold company policies and procedures, including Trex board bending, material list creation, and drawing confirmations.
How You'll Be Measured (KPIs)
- Service call completion
- Material list creation (accuracy and turnaround)
- Drawing completion
Qualifications & Skills
- Strong attention to detail and organizational skills; comfortable owning multiple projects at once.
- Ability to read and interpret construction drawings and contractual scope; basic understanding of framing and building code a plus.
- Familiarity with decking and building materials (experience with Trex or similar composite products is a plus).
- Comfortable coordinating with vendors and negotiating lead times.
- Clear communicator, especially when resolving customer service issues.
- Reliable, self-directed, and able to work both independently and closely with the Product and Service Manager.
- Willingness to conduct job site visits as needed.
- Construction, estimating, or building-materials experience preferred; strong candidates who can learn quickly will be considered.
Compensation: $45,000.00 - $50,000.00 per year
A&S Construction in Louisville, KY
A&S Construction's journey started back in grade school when Alexander Johns and Sean Schmitt became friends. A&S came into existence many years later while they both were working for the same company which eventually shut down due to a substantial decline in international travel. Utilizing their experience in business, project management, and construction, they decided to form A&S Construction of Louisville.
We are dedicated to meeting the unique project needs of our homeowners and ensuring their utmost satisfaction with our work. Our team guarantees precise, timely, and efficient workmanship.
Numbers & Facts
| Location | Louisville, Kentucky |
| Website | www.ascoflouisville.com |
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