Product and Systems Operations Supervisor

POSITION TITLE: Product and Systems Operations Supervisor

POSITION OBJECTIVE: Oversee the effective use of systems and operational processes by serving as a key liaison between internal business stakeholders, IT, and external partners. Ensure inventory accuracy and support product lifecycle activities, including planning and end-of-life (EOL) processes. Support continuous improvement efforts to enhance system performance, data integrity, and business results. Function as a working supervisor, providing day-to-day guidance while actively contributing to operational and system-related activities pertaining to part number setup, maintenance, and product management functions.

POSITION RESPONSIBILITIES:

Systems & Operational Support

• Facilitate collaboration between internal stakeholders, management, vendors, and IT team to support effective communication and system utilization.
• Act as the primary liaison between internal stakeholders and IT to coordinate issue resolution, system enhancements, and user support.
• Develop and maintain documentation, procedures, and workflow standards related to ERP product management and part number setup activities.
• Support system performance initiatives and process improvement efforts to enhance operational efficiency and workflow consistency.
• Analyze system and operational system needs, identify opportunities for improvement, and assist with implementing business and technical solutions.
• Contribute to continuous improvement initiatives focused on system reliability, operational effectiveness, and business performance.

Product Line & Inventory Support

• Support Product Line Managers (PLMs) with product planning, maintenance, inventory management, and end-of-life (EOL) activities for all Clearfield products.
• Monitor and maintain part master-related data, reports, and processes to support inventory accuracy, visibility and operational efficiency.
• Collaborate with cross-functional teams to reduce excess and obsolete inventory while supporting company goals for customer service and profitability.
• Work with Quality Assurance (QA) and Return Merchandise Authorization (RMA) personnel to facilitate evaluation, rework, and disposition of returned materials.

Leadership & Team Management

• Function as a working manager by actively participating in daily operational and system-related activities while overseeing departmental responsibilities.
• Provide day-to-day leadership, guidance, training, coaching, and performance management for direct reports.
• Foster a collaborative, team-oriented work environment focused on accountability, communication, and continuous improvement.
• Maintain effective working relationships with internal departments and vendors to ensure timely communication and issue resolution.

This description of duties is not intended to be all-inclusive or to limit the discretionary authority to assign other tasks of a similar nature and/or level of responsibility.

POSITION REQUIREMENTS:

• Bachelor’s degree in business, Supply Chain, Operations Management, Information Systems, or a related field preferred
• Equivalent combination of education and relevant experience in systems, operations, inventory management, or product support may be considered in lieu of a degree

• Technical knowledge of fiber optic cable products and materials’ characteristics, preferred
• Familiarity with manufacturing environment and documentation maintenance
• ERP/MRP system experience, Epicor preferred
• Strong knowledge of Microsoft Suites platform

• Attention to Detail- Working in a conscientious, consistent and thorough manner.
• Initiative- Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Problem Solving- Identifying problems and the solutions to them.
• Teamwork- Working collaboratively with others to achieve organizational goals.
• Change Management- Conducting change readiness and change impact analyses, preparing communication and employee engagement plans, and developing strategies to address organizational change and related change management issues.

BENEFITS for full time:

• Comprehensive Medical, Dental, and Vision benefits.
• 100% company paid Short-term and Long-term disability insurance coverage.
• 100% company paid Basic Life and Accidental Death and Dismemberment (AD&D) insurance coverage.
• 100% company paid Business Travel Accident (BTA) insurance.
• 100% company paid Employee Assistance Program (EAP).
• Additional voluntary benefits are offered.
• 401K plan: Maximum match is 4.5% of the first 6% of contribution.
• Employee Stock Purchase Plan.
• Clearfield's Time Off Policy includes Personal Time Off (PTO) beginning at three weeks annually. PTO is accrued on the first of the month starting on day of hire. Voluntary Time Off (VTO) eight hours each calendar year, In addition, nine paid holidays per year.

SALARY RANGE: $73,299-$91,624-$109,949, Bonus eligible

An Offer of employment will be extended at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level.