Product Application Specialist

Login Consulting Services Inc.

Monrovia, CA

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JOB DETAILS

LOCATION

Monrovia, CA

POSTED

30+ days ago

A leading manufacturer of equipment and systems for resistance welding, laser welding, laser marking, laser cutting, laser micromachining, and hot bar bonding, located in Schaumburg, Illinois, is seeking a Product Application Specialist for a full time role.SUMMARY:The Product Application Specialist enables sales success for the company welding product lines by providing technical solutions and support for applications and products. This person is the customer face at the Solution Center in Schaumburg, Illinois, for the micro welding group. Responsibilities include various aspects of application engineering, product engineering, and customer support. Extensive direct customer engagement is required. Domestic travel is up to 40% of the time. PRODUCT APPLICATION SPECIALIST REQUIREMENTSThis multifaceted role includes several key elements combining technical knowledge and customer engagement. This role is focused on the manufacturing technologies of laser welding and resistance welding. Application Engineering* Evaluate customer applications with equipment present in the SSC (contact customers and/or Sales Managers & Reps to obtain the necessary information needed to complete the applications on time).* Write a detailed report on findings to include recommendations for suitable equipment for the customer to use for their application.* Develop, provide, and enhance demonstrations of equipment at the SSC.* Travel to customer facilities. (Provide training classes, troubleshooting of their process, or conduct process development).* Give presentations on process fundamentals, use and application of equipment.* Provide phone and email support to customers and other departments (Provide technical support to all Sales Managers, Reps, and other departments, to ensure quality customer service).Product Engineering* Installing, aligning, servicing lasers, resistance welders, and workstations with PLCs and motion control hardware and software.* Training customers in the use and maintenance of our products.* Provide training classes or troubleshooting of their equipment.* Answering telephone inquiries regarding product operation, maintenance, and applications* Collaborate with customers and other visitors on application development in-house. Customer support * Support open houses and customer visits at Schaumburg Solution Center* Run demonstrations on company equipment during open houses and customer visits.* Familiarize with company equipment and processes to provide additional support.* Visit customers with the sales team to provide technical assistance on applications and products. EDUCATION AND EXPERIENCE* Strong technical proficiency in electrical or mechanical engineering and a proven record of problem-solving/project completion* An Associate"s degree or higher in materials, physics, electronics, or related discipline, but we value equivalent hands-on experience and specialized certifications just as highly.* Experience in material processing (welding, cutting, marking) is a plus.* Experience in troubleshooting electric circuits or mechanical systems is a plus.* Experience in customer service (technical or non-technical) is a plus.* Domestic and international travel experience. * Good listening skills and note-taking ability (demonstrating accuracy and memory of detail).* Experience in phone and personal communication with customers.* Positive attitude towards satisfying customer requirements.* Valid US Passport required. LOCATION* Job location is Schaumburg, Illinois* Training will be in Monrovia, California, and Wixom, Michigan TRAVEL* Up to 40% of the time is anticipated.* Most travel will be domestic within 1-2 hours of travel (car or plane) * Frequent travel to Monrovia, CA EXPECTED ABILITIES* Good customer interface, verbal, and written communications skills* Good practical electrical and mechanical troubleshooting knowledge* Logical analysis of technical problems, ability to understand problems as described by the customer.* Proficient PC skills, including Microsoft Office products.* Lift and carry fifty pounds.* Coordinate work and appointments with headquarters.

About the Company

Login Consulting Services Inc.

Login Consulting Services (LOGIN) was established in 1996 to assist companies with their evolving technological, financial, and engineering staffing needs.

LOGIN has a client roster from a variety of industries including: Aerospace, Automotive, Communications, Consumer Goods, Entertainment, Finance, Healthcare, Insurance, Manufacturing, Pharmaceutical and Real Estate, as well as Government entities. Many of our clients are Fortune 500 companies with a loyal history of repeat business. References are available upon request. We hold several prestigious awards from our clients, including awards for Supplier Excellence Aware and Best New Supplier.

LOGIN’S mission is to empower organizations and individuals in achieving business and career goals through high quality staffing services that focus on providing optimal candidates who meet their requirements.

• To supply superior client services and creative staffing strategies.
• To supply our customers with the best associates possible.
• To provide Comprehensive employee benefits
• To exceed the expectations set forth by our customers.
• To respond to the ever changing needs of our customers and always be the company of choice, not only for our clients but for our associates as well.
• To be your staffing partner of choice!

COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1996

WEBSITE

http://www.loginconsult.com

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