Product Assurance Analyst

i3 Verticals

Temple, Georgia

JOB DETAILS
SKILLS
Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Business Analysis, Communication Skills, Computer Science, Continuous Improvement, Cross-Functional, Data Analysis, Database Analysis, Documentation, Enterprise Applications, Establish Priorities, Frequently Asked Questions (FAQ), High Tech Industry, Information Technology & Information Systems, Instructional Design, Organizational Skills, Problem Solving Skills, Professional Services, Public Safety, Quality Assurance, Quality Assurance Methodology, Query Analysis, SQL (Structured Query Language), SQL Databases, Scripting (Scripting Languages), Selenium, Software Development Lifecycle (SDLC), Software Testing, Software as a Service (SaaS), Support Documentation, Team Player, Technical Writing, Test Case, Test Harness, Testing, Training/Teaching, User Documentation, Willing to Travel, Writing Skills
LOCATION
Temple, Georgia
POSTED
30+ days ago

Job Title: Product Assurance Analyst

FLSA Status: Non-Exempt

DEPARTMENT: JusticeTech Public Safety

REPORTS TO:  Product Manager

SUPERVISORY RESPONSIBILITIES: None

JOB LOCATION:  Temple, GA

TRAVEL:  5%

i3 Verticals is a leading software company dedicated to delivering high-quality solutions to our clients. We are seeking a versatile professional who can blend Quality Assurance (QA) and Training Documentation responsibilities to support our professional services team.

Key Responsibilities:

Quality Assurance (QA) Responsibilities:

  • Develop, execute, and document test cases, test plans, SQL scripts, and scenarios to ensure software applications function according to user requirements.
  • Collaborate with developers and product managers to refine software functionality, recommend improvements, and complete additional testing.
  • Participate in continuous improvement initiatives to enhance software quality and testing processes.
  • Work with stakeholders to gather, analyze, and document business requirements, bridging the gap between business needs and technical solutions.
  • Support the development team by clarifying requirements, assisting in prioritization, and validating that solutions meet business needs through user acceptance testing (UAT).
  • Maintain thorough documentation of testing processes, including application evaluations, testing methods, and implemented improvements.

Training Documentation Responsibilities:

  • Organize and assist with creating and maintaining user guides, training materials, and FAQs for internal and external users.
  • Develop step-by-step instructional content and video tutorials as needed.
  • Work with cross-functional teams to ensure documentation is up to date with software changes.

Required Qualifications:

  • 1+ years of experience in a QA or technical writing role.
  • Proficiency in SQL for querying databases and analyzing data.
  • Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
  • Experience with QA tools (JIRA, Selenium, TestRail, etc.).
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to write clear and concise technical documentation.
  • Strong collaboration and organizational skills.

Preferred Qualifications:

  • Bachelor’s Degree in Computer Science, Business, Information Technology, or related field or relevant work experience.
  • Experience in the SaaS or enterprise software industry.
  • Familiarity with automation testing frameworks.
  • Prior experience conducting user training or instructional design.

About the Company

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i3 Verticals