Product Assurance Engineer

Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar's cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:

• Work/Life Balance: Paid Time Off, Paid Holidays
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary:

The Product Assurance Engineer plans, develops, and conducts tests on electronic components, products, and systems. The Product Test Engineer also acts as a product expert, assisting both design engineers and sales managers, as well as supporting customers with troubleshooting all product issues.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Propose, develop, and execute test plans in conjunction with software developers targeting functional and exception-based analysis.
• Use computer software and hardware to conduct tests on electronic products and systems for supporting current products.
• Analyze and interpret test data for customer issues then prepare technical reports for use by engineering, manufacturing, and management personnel.
• Determine conditions under which tests are to be conducted and the sequencing of test operations in supporting customer issues.
• Confer with manufacturing and design engineering personnel to resolve testing problems such as product or system malfunctions, incomplete test data and data interpretation.
• Perform and coordinate electronic and mechanical engineering test activities concerned with the development and applications of consumer and industrial electronic devices
• Generate test units and reports as well as product support documentation to comply with design requirements and applicable regulations/standards.
• Perform analysis of documented user requirements and direct or assist in the design of test plans to validate user requirements for complex software/hardware applications.
• Review user application system requirements documentation: design, define, and document unit and application test plans; transform test plans into test executions.
• Execute manual and automated integration test cases across hardware, firmware, and software layers, including stress, boundary, and negative test scenarios to validate system robustness.
• Configure and set up test environments, test beds, and device-under-test (DUT) hardware; identify and document test dependencies, assumptions, and constraints.

Defect Management:

• Log, track, and triage defects using a bug tracking system with clear reproduction steps; verify and close defects upon resolution confirmation through re-test.
• Escalate critical defects to appropriate engineering teams with supporting data and analyze defect trends to report on root cause patterns across test cycles.

Test Tooling, Automation & Documentation:

• Develop and maintain test scripts and automation frameworks using Python or similar languages, along with test data sets and log parsers to support automated result analysis.
• Produce test summary reports detailing pass/fail rates, coverage metrics, and outstanding risks; maintain up-to-date test case repositories and traceability matrices linking tests to requirements.
• Document test environment configurations and setup procedures.

Collaboration & Continuous Improvement:

• Coordinate with firmware, hardware, and software engineers to resolve integration issues, and communicate test status and blockers clearly to project managers and technical leads.
• Identify gaps in test coverage and propose enhancements to test strategies; evaluate and introduce new tools, methodologies, or frameworks to improve testing efficiency.
• Support field teams and customer support with reproduction of reported system issues and contribute to lessons-learned processes following major releases or product incidents.

Skills and Competencies:

• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
• Excellent organizational skills with attention-to-detail
• Ability to meet multiple deadlines in a fast-paced environment
• Ability to effectively manage time and prioritize tasks
• Ability to act with integrity, professionalism, and confidentiality
• Proficiency with Microsoft Office
• Familiarity with NetSuite
• Excellent analytical and problem-solving skills
• Solid broad-based knowledge of analog, digital and RF circuits
• Strong scripting/automation ability for building test frameworks and log parsers, and experience maintaining test case repositories and requirements traceability matrices
• Ability to work with other technology department team members to ensure departmental deadlines are met and objectives are achieved

Education, Experience, and Licenses/Certifications:

• Bachelor's degree

• 5 years' experience, or equivalent combination of education and experience

• Previous experience with:

• Testing embedded C applications in Linux environments

• Project Management tools including JIRA, Confluence, and related products

• Writing and running system testing scripts/procedures

• Writing detailed test reports

• Automated testing tools using Bash or Python

• Defect/bug tracking systems and structured defect lifecycle management

• Testing Android, iOS, Windows and MacOS applications

• Knowledge of:

• Schematic capture tools

• Software development tools

• Database principles

• Test Driven Development (TDD)

• MS Office Suite, including MS Project and MS Visio

• Understanding Disciplined Agile techniques including participation in sprints along with backlog refinement/grooming

Physical Requirements:

• Willingness and ability to travel as needed
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 15 pounds at times
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Marginal Functions:

A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.