Product Assurance Specialist - Rigging

Join ETC's R&D Rigging team and help ensure the quality and reliability of innovative rigging products used in venues around the world. As a Product Assurance Specialist, you'll perform product testing, identify and track defects, support product development efforts, and collaborate with engineers to deliver high-quality solutions. This role is ideal for someone with a technical background, strong troubleshooting skills, and an interest in theatrical systems and stage rigging. Knowledge of the entertainment industry and how technical products are used in live performance environments is a plus.

Please contact Kennedy Kitelinger at kennedy.kitelinger@etcconnect.com or 608.824.5318 if you have questions about the position or application process

Representative Responsibilities:
• Gain knowledge on a specific product(s) within a product family
• Develop Product Assurance Plans for a specific product(s)
• Analyzes test cases and provides regular progress reports
• Support the product development and maintenance release process through validation testing to assure the quality of the product
• Execute test scenarios to uncover product design defects
• Report product defects via defect tracking database, following defects to resolution
• Acquire and maintain test equipment
• Provide technical support to internal and external customers
• Perform assigned project tasks under the supervision of more senior-level Product Assurance Specialist
• Participates in the ISO on the job training
• With assistance provide task completion time estimates
• Become familiar with tools and applications utilized within R&D
• Become familiar with a specific Product family within R&D
• Learn department and corporate policies, procedures and plans
• Schedule and attend identified training classes
• Performs other duties as assigned
• Completes special projects and assignments in a positive and timely manner

Minimum Qualifications:
• Technical Diploma or Associates Degree in Electronics with 0 – 3 years of job related experience or 4 years of comparable job experience
• Experience in a team environment
• Demonstrates basic written/verbal skills
• Listens/gives constructive feedback
• Good group interaction skills
• Participates as a team member, works effectively in a team environment
• Ability to follow directions and project plans
• Grasps technical concepts and asks for clarification and direction when needed
• Demonstrates basic troubleshooting skills
• Ability to execute pre-written Product Assurance programs for a given Product
• Understands and applies best practices for Product Assurance
• Ability to safely lift and carry materials weighing up to 50 pounds