Job Description
Product Complaint Support
Job Number: 26-01764
Job Number: 26-01764
Be part of something that makes a difference. ECLARO is looking for a Complaint Intake Support for our client in Rensselaer, NY.
Our client is a leading biotechnology company turning innovative science into life-changing medicines for patients with serious diseases. With a strong focus on innovation, collaboration, and putting patients first, they’re shaping the future of healthcare.
Responsibilities:
- Monitor the group mailbox for product complaint correspondence and determine whether submissions are new events, additional information, or duplicates.
- Enter and process information in the Quality Management System (EQMS).
- Assess events against Potential-to-be-a-Complaint (PTC) criteria and assign the appropriate risk level.
- Coordinate with Call Center, Clinical Trial Management, and other personnel/contractors to obtain additional information.
Qualifications:
- Pharma/biotech or combo-product complaint handling.
- EQMS experience (Veeva Vault QMS, TrackWise, MasterControl).
- Ideally PV/AE recognition.
- Strong with high-volume email triage.
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Jane Bautista
froilyn.bautista@eclaro.com
3322060772
Jane Bautista | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Numbers & Facts
| Location | Rensselaer, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $1 Per Hour |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | http://www.eclaroit.com |
About Company
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.
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