Product Concierge Specialist/Sales Consultant Trainee | Audi Westlake

Overview

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.

Our AudiWestlake dealership in Thousand Oaks is looking for a Product Concierge Specialist/Sales Consultant Trainee. In this role, you will contribute to the success of Rusnak Automotive Group by ensuring that customers begin their ownership experience with full knowledge of their vehicle’s operation and providing key assistance to management and the sales department and actively coordinates vehicle tracking.

WE OFFER

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

*Compensation will be based on experience and skill level. 

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

Responsibilities

Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models

• Ensures that vehicle has met all pre-delivery checklist requirements.
• Programs personalized settings prior to customer delivery.
• Sets expectations for length of delivery of vehicles.
• Assesses customer knowledge and priorities to personalize delivery for every customer experience.
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
• Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
• Utilize CRM daily to assist in responding to new leads promptly.
• Follow-up with “Lost Sale” prospects to ensure satisfaction.

Consistently Provides Assistance to Customers in Service Waiting Areas

• Assists customers at the service drive with vehicle inquiries.
• Visits the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights with customers.

Efficiently and Effectively Trains Team Members on Key Vehicle Technologies

• Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
• Answers product questions on the telephone and during walk-ins.
• Troubleshoots vehicle technology features.
• Troubleshoots vehicle system features.

Effectively Assists Management in Department Scheduling, Planning and Customer Service

• Assists in directing and scheduling of all department employees, ensuring proper staffing at all times.
• Actively shares responsibility with the sales manager for planning and leading sales meetings.
• Regularly attends managers meeting and assists in preparation.
• Assists (GSM) or (SM) with proactive planning and implementation of various projects.
• Ensures that dealership policies and procedures are followed by salespeople.
• Provides administrative support as needed for the Sales department.

Effectively Assists Sales Department in Vehicle Tracking

• Reports all new and used sold vehicles to MFR.
• Arranges all vehicle transportation to the customer as needed.
• Ensures consistent follow-up with customers after a vehicle is sold.
• Updates all new and used vehicle inventory consistently and in a timely manner.
• Regularly stocks vehicles in ADP in a timely manner.

• Assists the Sales department by providing exceptional customer experience.
• Actively shares responsibility with sales consultants in following proper follow-up procedures as required by Dealership.
• Promptly and professionally greets all guests that enter the Dealership according to “The Rusnak Standard”.
• Assists the Sales department with overflow of walk-ins and ensures all guests are assisted by directing them to the appropriate person or location.
• Ensures that dealership policies and procedures are followed within all transactions conducted.
• Provides administrative support as needed for the Sales department such as with phone calls, follow-up documentation, etc.
• Proactively becomes highly proficient with all brand product knowledge.
• Completes brand training and is certified at the end of each fiscal quarter.

• Arranges all vehicle transportation for clientele as needed.
• Ensures consistent follow-up with prospective clients in CRM as per Dealership requirements.
• Ensures consistent follow-up with customers after a vehicle is sold.
• Performs 2nd deliveries on vehicles when requested by clients.
• Conducts test drives for guests when necessary.

Qualifications

• Experience Desired: A minimum of 1 year in position of Customer Service or similar positions in Automotive, Retail, Sales, Hospitality industries.
• Desired: Minimum of 1 years in position of Sales Assistant or similar positions in Automotive, Retail, or Sales Industries
• Current California Driver License with clean Department of Motor Vehicle driving record.
• Required: Current California Sales License.
• Good verbal and written communication skills

Degree/Diploma

Licenses Required