Product Content Specialist

Staples Inc

Framingham, MA

JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Communication Skills, Content Development, Content Management Systems (CMS), Content Providers, Continuous Improvement, Cross-Selling, Customer Relations, Customer/Client Research, Detail Oriented, Finance, Geography, Marketing, Marketing Communications, Merchandising, Metrics, Microsoft Excel, Microsoft Office, Negotiation Skills, Online Product Merchandising, Organizational Skills, Performance Analysis, Problem Solving Skills, Psychiatry and Mental Health, Quality Assurance, Reporting Skills, Retail, Sales, Search Engine Optimization (SEO), Support Documentation, Taxonomies, Team Lead/Manager, Team Player, Writing Skills, eCommerce, eCommerce (B2X) Marketing
LOCATION
Framingham, MA
POSTED
6 days ago

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers' needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We're inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.

What you will be doing

  • Create, maintain, and optimize online product content including descriptions, specifications, attributes, keywords, images, and related product information.

  • Support product launches, promotions, and merchandising initiatives through timely content updates.

  • Partner with Merchandising, Marketing, Digital, SEO, vendors, and content providers.

  • Maintain product taxonomy, hierarchy structures, attributes, and cross-sell opportunities.

  • Conduct content quality assurance reviews and resolve content issues.

  • Analyze content performance and customer engagement metrics.

  • Generate reports and support process documentation.

  • Serve as a content resource for assigned product categories.

What You Bring to the Table

  • Exceptional attention to detail and accuracy.

  • Strong organizational, communication, and collaboration skills.

  • Analytical mindset and problem-solving ability.

  • Customer-focused approach and continuous improvement mindset.

What's needed: Basic Qualifications

  • Bachelor's degree in Marketing, Communications, Business, or related field.

  • 0-2 years of experience in content development, merchandising, ecommerce, marketing, or related field.

  • Advanced proficiency with Microsoft Office, especially Excel.

  • Strong written communication, organization, and analytical skills.

Preferred Qualifications

  • 1-3 years of experience in ecommerce, digital content, or online merchandising.

  • Experience with CMS platforms and AI tools such as Copilot or ChatGPT.

  • Knowledge of SEO, taxonomy, attribution, and content governance.

  • Experience using analytics and reporting tools.

We Offer

  • Inclusive culture with associate-led Business Resource Groups.

  • Flexible PTO (22 days) and 7 paid holidays.

  • Online and Retail Discounts, 401(k) company match, Physical and Mental Health wellness programs and much more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate''s experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

About the Company

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Staples Inc

We’re more than simply paper, ink, and toner. At Staples, we provide the supplies that thousands of businesses around the world need to succeed. We’re the experts in technology and conferencing equipment, cleaning products, furniture, and even breakroom items like snacks and coffee, too. (After all, innovation requires plenty of fuel!) This is a company of more than 13,000 smart, insightful experts who believe in the power of what can be and are driven to make business easier for our customers.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
WEBSITE
https://careers.staples.com/