Product Customer Service

Our client, a leading organization in the veterinary and pet nutrition industry, is seeking a Product Customer Service professional to join their team. As a Product Customer Service representative, you will be part of the Customer Support Department supporting veterinary professionals and consumers. The ideal candidate will have excellent interpersonal skills, strong technical understanding, and a passion for animal health, which will align successfully in the organization.

Job Title: Product Customer Service

Location: Remote

Open to remote candidates! Candidates located in the Midwest preferred.

What's the Job?

• Facilitate the sale, promotion, and recommendation of veterinary products by providing detailed technical and nutritional information.
• Communicate dietary management advice and technical product details to current and potential consumers.
• Promote the nutritional excellence of pet products to increase sales and recommendations among veterinary professionals.
• Assist customers with online store issues, including login problems, returns, refunds, and delivery inquiries.

• At least 2 years of experience in customer service, preferably with a veterinary clinic, animal science, or nutrition background.
• Strong interpersonal and communication skills, with the ability to understand and convey technical information.
• High School diploma required; 2 years of work experience or 4 years in business/customer service preferred.
• Ability to work flexible hours between 8am - 6pm CST, with shifts from 8am - 4:30pm and 9:30am - 6pm.
• Familiarity with customer response systems and social media communication is a plus.

• Opportunity to work in a dynamic and supportive environment dedicated to animal health and nutrition.
• Engage with industry-leading products and research, contributing to pet wellness and veterinary success.
• Develop professional skills in technical communication and customer service within a growing industry.
• Participate in ongoing training and development programs to enhance your expertise.
• Be part of a team that values diversity, inclusion, and innovation in the workplace.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay