Product Delivery Manager, Vice President - Employee Help

Shape the future of product delivery while crafting solutions that enhance and optimize employee experiences. Serve as the strategic execution partner to Product and Technology, translating employee-support strategy and roadmap priorities into predictable, high-quality delivery.

As a Product Delivery Manager, Vice President in Employee Help, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will lead end-to-end processes and manage dependencies to enable successful, well-organized implementations. Working across HR, Technology, and Operations, you keep employee experience and compliance at the center of every decision.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Lead end-to-end delivery for Employee Help products, from intake and feasibility through development, testing, release, operationalization, and performance reporting.
• Partner with Product Managers, Technology leaders, and stakeholders to evaluate requests, clarify scope, and translate priorities into structured delivery plans.
• Ensure adequate resourcing and maintain transparent communication with stakeholders and functional partners to surface constraints, negotiate trade-offs, and adjust plans.
• Monitor post-deployment performance, capture lessons learned, and feed insights back into product and delivery improvement cycles.
• Drive continuous improvement by analyzing delivery metrics, blockers, and feedback to streamline workflows and mature delivery disciplines across the portfolio.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Strong communication, presentation, and stakeholder management skills.
• Ability to operate in matrixed environments amid ambiguity.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Ability to interpret delivery performance and product impact metrics.
• Familiarity with delivery and collaboration tools (e.g., Jira, Confluence).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans