Product Enablement Lead - Boltline

Description Reusable launch systems are the key to seamlessly connecting Earth and space. The Product Enablement Lead for Boltline is responsible for helping customers successfully learn, adopt, and implement the Boltline platform within their engineering and manufacturing environments. This role translates complex product capabilities into clear documentation, tutorials, and training materials that enable users to confidently use Boltline. You will create structured workflows and best practices that show organizations how to implement engineering and manufacturing processes using the platform.

You will also gather structured feedback from users and customers, organize feature requests and usability insights, and help the product team prioritize improvements that make Boltline more powerful and easier to adopt. You must be ready to stay focused, move fast, self-direct, and learn on the fly.

Responsibilities

• Develop and maintain comprehensive Boltline product documentation, including how-to guides, feature explanations, and implementation resources.
• Create customer education materials such as tutorials, onboarding guides, workflow walkthroughs, and example engineering/manufacturing use cases.
• Design and deliver Boltline training sessions for customers, including virtual sessions and on-site workshops.
• Translate engineering and manufacturing workflows (BOM management, traceability, configuration management, production processes) into clear product usage guidance.
• Partner closely with Boltline Product, Engineering, and Customer Success teams to ensure documentation accurately reflects product capabilities.
• Collect, organize, and analyze customer feedback, feature requests, and usability insights from Boltline users.
• Structure and prioritize feedback from customers and internal teams to inform the Boltline product roadmap.
• Own and maintain the Boltline knowledge base and ensure documentation remains accurate as the product evolves.

Qualifications

• Experience producing high-quality technical documentation, tutorials, or knowledge base content for software products.
• Experience implementing or working with engineering or manufacturing processes such as product lifecycle management, BOM management, production workflows, or traceability systems.
• Strong ability to translate complex technical systems into clear, structured explanations for users.
• Experience gathering, organizing, and synthesizing customer feedback into actionable insights.
• Excellent written and verbal communication skills, including the ability to deliver training sessions or workshops.
• Ability to work cross-functionally with product managers, engineers, and customer-facing teams.

Preferred Qualifications

• Experience working as part of a software product development organization.
• Background in manufacturing, aerospace, industrial engineering, or hardware product development environments.
• Experience creating implementation playbooks or workflow guides for complex technical products.
• Familiarity with modern documentation platforms, knowledge bases, or developer documentation tools.
• Experience supporting enterprise software customers or technical SaaS products.

Benefits

• Equity - We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.
• Comprehensive benefits program including subsidized medical, dental, and vision insurance.
• Company-paid life and disability insurance.
• 401(k) plan with employer match.
• 4 weeks Paid Time Off.
• Holidays - 10 days (including an end-of-year closure).
• Paid Family/Parental Leave.
• On-site gym or monthly wellness stipend (depending on location).
• Dog friendly offices!

Compensation Target Levels

• Level 2 Range: $110,985 - $150,150
• Level 3 Range: $130,620 - $195,825

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis. Your actual level and base salary will be decided based on your specific experience and skill level.