Job Summary
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Supermicro is seeking a System Engineer to join our SWAT team and lead the development and integration of multi-node system products for datacenter infrastructure. This is a critical product-focused role that combines on-campus product development with rapid response to production and field issues.
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When on campus, you will support product development cycle, collaborate closely with cross-functional engineering teams, and ensure roadmap execution. When production or field issues arise, you will serve as the second escalation point, providing hands-on technical support to resolve critical problems quickly and effectively.
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You will leverage strong technical and communication skills to define product strategy for Supermicro’s core server product family and research vertical-based customer solutions. As a core member of the Server Product Management team, you will participate in technical development and pre-/post-sales support activities.
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This role will be based in our headquarters located in San Jose, CA.
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Essential Duties & Responsibilities
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- Serve as a key member of the SWAT team: drive product development and integration of multi-node systems while on campus, and act as the second escalation point for production and field issues, delivering timely technical resolution
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- Support develops product roadmaps and the end-to-end development and integration of multi-node system products
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- Partner closely with Engineering and Business Development to deliver complete server solutions to customers
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- Leverage a strong technical background to define technical product requirements for cloud and data center infrastructure solutions, incorporating customer needs, industry trends, and business objectives
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- Engage with customers at multiple levels (including senior executives, engineering, and product marketing) to communicate Supermicro’s capabilities and vision while gathering requirements and addressing challenges
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- Escalate critical issues to senior management and vendors as needed to drive resolution
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- Deliver product training to internal teams, sales teams, and customers
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- Provide third-level customer support (internal and external) as required
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Qualifications
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- BS or MS degree in Electrical Engineering, Computer Engineering, or a related field, 1+ year of hands-on experience preferred
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- Demonstrated experience in product management, including ownership of products from concept through development, launch, and end-of-life
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- Working knowledge of computer architectures with proficiency in hardware installation
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- Strong presentation and communication skills
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- Ability to read and interpret technical drawings, schematics, and diagrams
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- Excellent problem-solving skills and attention to detail
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- Willingness to travel to customer (up to 40%) to serve as a second escalation resource for field issues as part of the SWAT team
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