Assistive Technology, Best Practices, Broadband, Communication Skills, Consultative Sales, Corporate Compliance, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Durable Medical Equipment, Exceeded Sales Goal, Follow Through, Healthcare Providers, Insurance, Maintain Compliance, Maintenance Services, Multitasking, Needs Assessment, Order Management, Organizational Skills, Pediatrics, Presentation/Verbal Skills, Regulatory Requirements, Relocation Services, Retail, Sales, Sales Closing Skills, Sales Cycle, Short Sales, Team Player, Telesales, Top Sales Rep, Typing, Up-Selling, Video Chat, Website Conversion, Work From Home, Writing Skills, eCommerce, eCommerce Sales
Product Expert
Category
Spinlife
Job Location
330 West Spring Street Suite 303
Columbus, Ohio
Tracking Code
15151-128
Position Type
Full-Time
Regular
SpinLife, the retail division of Numotion, is the nations largest direct-to-consumer provider of Durable Medical Equipment (DME) serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits.
With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products-we provide personalized care and ongoing support. Now, were expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve. Were expanding our team and looking for high-performing Inbound Sales Representatives to help deliver expert guidance and compassionate service to our growing customer base.
Position
Inbound Phone Sales Representative
Industry
Durable Medical Equipment (DME) & Mobility
Type
Remote | Full-Time | Consumer-Facing
Compensation
Non-Exempt position with a Base annual salary of $33,000 commission
Top Performers have the potential to Earn Up to $100,000 annually with commission.
Overview
This is a fast-paced transactional sales role focused on converting inbound phone chat and virtual inquiries into sales. Youll help customers find the right DME and mobility products while providing expert product recommendations and follow-through. Success in this position requires a sales-first mindset, strong computer skills, and comfort navigating multiple systems during interactions.
What Youll Do
- Respond to inbound consumer inquiries via phone chat and video consultations
- Identify customer needs and recommend appropriate productsolutions
- Close sales efficiently and effectively within a short sales cycle
- Create and manage quotes, tasks, and follow-ups through order completion
- Communicate shipping, delivery, warranty, and return policies
- Collaborate with internal departments and manufacturers to ensure order accuracy and timeliness
- Stay current on product offerings, policies, and sales best practices through ongoing training
- Maintain compliance with company procedures and regulatory requirements
- Provide compassionate, responsive service that supports customer independence
Required Experience & Skills
- Experience in the DME or mobility equipment space (scooters, wheelchairs, lift chairs)
- Minimum 3 years of inbound consumer sales experience (e-commerce or retail preferred)
- High sales velocity with a proven track record of High conversion rates
- Effective cross-selling and upselling
- Strong consultative sales approach
- Strong verbal and written communication skills
- Ability to multitask while navigating multiple systems during calls
- Reliable, distraction-free home office with high-speed internet
- Highly organized and capable of managing a high volume of leads and tasks
- Dedicated to follow-through and delivering an excellent customer experience
Preferred Qualifications
- Familiarity with CRMs, order management systems, or video-based selling tools
- Assistive Technology Professional (ATP) training or certification
Key Attributes for Success
- Self-motivated, results-driven, and consistently meets or exceeds sales goals
- Professional, empathetic, and confident phone presence
- Strong team player who communicates effectively across departments
- Tech-savvy, adaptable, and able to learn new tools quickly
Work Environment & Physical Requirements
- Primarily desk-based remote work
- Prolonged computer and phone use
- Occasional lifting up to 10lbs
- Frequent use of hands for typing and system navigation
Why Join SpinLife?
- Competitive base, uncapped commission
- Medical, dental, vision, 401k, life, and disability benefits
- Inclusive and mission-driven workplace
- Opportunity to improve lives and empower independence every day
At SpinLife, we offer competitive compensation packages, including medical, dental, and vision insurance, short-term and long-term disability, a 401k, and life insurance. SpinLife is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners, regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital, or veteran status. SpinLife is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.