ResponsibilitiesLead evaluation and testing projects within the designated product group, ensuring timely, high-quality delivery.Manage team performance through hiring, coaching, development, and performance management.Build strong customer relationships by providing proactive communication, technical guidance, and issue resolution.Support business planning, budgeting, forecasting, and resource planning for the assigned group.Monitor productivity, customer satisfaction, safety, and compliance, and implement corrective actions when needed.Prepare management reports and contribute to operational planning and continuous improvement initiatives.Communicate clearly with customers, team members, and leaders on priorities, risks, timelines, and project status.Foster collaboration across teams to resolve delivery issues, manage dependencies, and improve customer outcomes.Set clear goals, delegate effectively, and provide coaching that supports growth, accountability, and strong performance.Promote a positive team culture built on respect, feedback, continuous learning, and adaptability to change.Deliver multiple projects on time, on budget, and to quality standards while optimizing team utilization and margin.Allocate resources effectively, manage schedules, and ensure productivity targets are achieved.Drive continuous improvement in service delivery, technical execution, and operational efficiency.Identify and mitigate project, operational, and customer risks in a timely manner.Support complex customer opportunities, including commercial quotes and RFPs, as needed.Requirements3-5 years of managerial/supervisory experienceMinimum 5 years of certification or equivalent technical experience preferredPost-secondary diploma or equivalent in a technical fieldKnowledge of U.S. and Canadian based electrical standards and local installation requirements and/or codes (e.g.: NEC, CEC) is a plusAbility to assess and report on upcoming product trends within the assigned market groupProblem resolution to deliver high quality and timely serviceAnalysis skills required to formulate financial and business plan forecastsGood interpersonal, communication and presentation skills requiredConflict resolution skills to deal with employee and customer issuesAbility to communicate effectively with external customers, auditors, QA Managers and technical staff.#J-18808-Ljbffr