Are you a detail-oriented professional with strong UKG expertise and a passion for delivering exceptional client experiences? Do you enjoy working in a dynamic environment where you can lead implementations and make a direct impact?
We are seeking a Product Implementation Analyst to support the deployment and optimization of the UKG Workforce Ready (WFR) platform for both new and existing clients. This role plays a key part in ensuring successful implementations, system configurations, and ongoing client support.
Key Responsibilities
Implementation & Configuration
Implement software solutions, system configurations, and integrations
Manage client implementations and ensure successful project delivery
Perform system configuration and development updates for time and attendance environments
Client Engagement & Support
Conduct product demos for prospective and existing clients
Lead discovery sessions to understand client needs and recommend solutions
Provide ongoing support and subject matter expertise on UKG WFR products
Troubleshoot system issues and follow escalation procedures as needed
System Optimization & Enhancements
Stay updated on UKG WFR enhancements and new features
Proactively recommend and implement system improvements
Coordinate testing of configurations and integrated solutions
Client Success
Continuously identify opportunities to improve client satisfaction
Deliver creative, value-driven solutions tailored to client needs
Qualifications
Bachelor's degree or equivalent combination of education and experience
5+ years of experience with UKG implementations (functional or technical)
Experience integrating UKG and PrismHR systems
Strong problem-solving and critical thinking skills
Ability to manage multiple projects and clients simultaneously
Experience conducting product demos and end-user training
Skilled in creating documentation and job aids
Ability to work independently in a fast-paced environment
Strong understanding of industry best practices
Preferred Skills
Experience in PEO/HCM environments
Familiarity with Salesforce
Experience implementing the UKG Ready/Pro full suite (Payroll, HR, Talent, Benefits, etc.)
Numbers & Facts
Location
Sunrise, FL
Skills
Analysis Skillsunmatched
Best Practicesunmatched
Customer Experienceunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Identify Issuesunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Problem Solving Skillsunmatched
Product Demonstrationunmatched
Project/Program Managementunmatched
Sales Managementunmatched
Sales Prospectingunmatched
Salesforce.comunmatched
System Integration (SI)unmatched
Systems Administration/Managementunmatched
Testingunmatched
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