GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
POSITION RESPONSIBILITIES
Backlog Ownership & Pod-Level Execution
- Own the backlog for assigned delivery pods.
- Translate approved initiatives, enhancements, and maintenance items into Product Backlog Items (PBIs) such as epics, features, and detailed user stories/tasks.
- Ensure PBIs include clear acceptance criteria, business rules, edge cases, dependencies, and measurement requirements.
- Maintain backlog health, refinement cadence, and multi-sprint readiness.
- Partner with Technology Leads to support estimation and sprint/increment planning.
- Validate delivered functionality against documented requirements prior to release.
Stakeholder Collaboration & Scope Clarification
- Partner with stakeholders to clarify requirements and business intent for assigned initiatives.
- Facilitate working sessions to refine scope and eliminate ambiguity.
- Communicate business context and objectives to delivery teams to ensure shared understanding.
- Escalate scope gaps, trade-offs, or risks to the Director, Product as needed.
- Manage User Acceptance Test (UAT) processes with stakeholders to achieve their signoff prior to releasing features to Production applications.
Enterprise Programs (When Assigned)
- Support execution of platform-specific workstreams within PMO-led enterprise programs.
- Translate program objectives into actionable pod-level PBIs.
- Align pod-level milestones to program timelines.
- Provide delivery updates and risk insights to the Product Leadership and/or relevant Initiative Lead(s) for consolidated reporting.
Enhancements & Maintenance
- Support intake processes as needed for enhancements and maintenance items.
- Manage the execution of enhancements and maintenance items assigned to pods.
- Ensure analytics requirements are embedded within user stories.
- Support rapid iteration while maintaining scope discipline.
- Monitor delivery progress and proactively identify blockers.
Capacity & Financial Awareness
- Align pod-level commitments with defined capacity allocations.
- Support sizing and forecasting activities led by Product Leadership.
- Monitor sprint-level scope changes that may impact timeline or budget.
- Maintain visibility into initiative progress against approved scope.
Cross-Functional Coordination
- Partner closely with:
- Technology Leads on feasibility and sequencing.
- UI/UX Design on experience alignment and artifact completeness.
- Experimentation & Research on testing and measurement needs.
- Coordinate dependencies across enterprise systems and integrations as required.
Documentation & Governance
- Maintain structured documentation in approved tools (e.g., Jira, Confluence).
- Ensure traceability between approved initiatives and backlog items.
- Support release readiness activities including scope validation and stakeholder communication.
AI & Innovation:
- Drive adoption of automation and AI-assisted practices leveraging AI tools to improve team productivity, automate workflows, and enhance operational efficiency.
- Perform other job-related duties as assigned.
QUALIFICATIONS
DEGREE TYPE:
Bachelor's Degree
FIELD(S) OF STUDY:
Computer Science, Engineering, Information Systems, Business Administration, Digital Media or Related Field. Master’s Degree preferred
EXPERIENCE
- 5–8 years of experience in product management, product ownership, or business analysis.
- Experience working within Agile delivery environments.
- Experience writing detailed user stories and managing product backlogs.
- Experience collaborating with cross-functional delivery teams.
- Experience supporting enterprise-scale digital platforms preferred.
Preferred:
- Experience operating within internal/MSP hybrid delivery models.
- Experience in hospitality, travel, cruise, gaming, or consumer-facing digital ecosystems.
- Experience supporting web and/or mobile platforms
- Familiarity with CMS, PIM, personalization frameworks, booking systems, and enterprise integrations.
COMPETENCIES & SKILLS
- Strong backlog management and requirements documentation expertise.
- Ability to translate business needs into structured, executable scope.
- Strong facilitation and stakeholder communication skills.
- Solid understanding of Agile delivery methodologies.
- Detail-oriented with strong organizational discipline.
- Data-aware mindset with familiarity in experimentation frameworks.
- Ability to manage multiple pods or initiatives simultaneously.
- Strong collaboration skills across Product, Technology, and Design.
CERTIFICATIONS & LICENSES
Add certifications/licenses (if any) here.
- Relevant certifications in product management, Agile methodologies, digital strategy, AI/ML, or cloud technologies preferred but not required.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.