Product Manager Ancillary Products

• Product Strategy, Portfolio Management & Product Development

• Own the end to end product strategy for the assigned ancillary products, including benefit design, competitive positioning, rate considerations, and portfolio optimization.

• Establish short and long term product goals in partnership with leadership; translate strategy into actionable initiatives and recommendations.

• Develop and manage project plans, timelines, milestones, dependencies, risks, and deliverables to support successful product initiatives, benefit changes, vendor implementations, and program enhancements.

• Conduct regular portfolio and market assessments, including competitive analysis, pricing position, and performance benchmarking.

• Monitor and communicate product performance across membership, financial results, utilization trends, and customer impact; prepare executive level insights and recommendations.

• Identify opportunities to improve performance through benefit design changes, program enhancements, operational improvements, or vendor collaboration.

• Serve as the organizational subject matter expert for products and benefits for assigned segment.

• Evaluate and respond to custom or ad hoc benefit requests from

• Account Management Services (AMS), executive leadership and external clients.

• Provide subject matter expertise throughout the product lifecycle, from concept through implementation and post launch evaluation.

• Coordinate cross functional teams (vendors, Actuarial, Finance, Operations, IT, Legal, Compliance, Marketing, AMS) to ensure operational readiness and successful launches.

• Vendor Management & Governance

• Lead vendor management and governance activities for assigned vendors.

• Manage contract execution, renewals, amendments, statements of work, and related vendor agreements.

• Coordinate internal review of vendor contract language, support sourcing events and negotiations, and provide business impact analysis and recommendations to leadership.

• Facilitate recurring vendor reviews, maintain vendor documentation, and ensure vendor activities align with organizational goals and business strategy.

• Drive vendor corrective actions, service recovery efforts, and continuous improvement initiatives.

• Performance Monitoring & Reporting

• Track key contract and financial information, including membership by segment, expenses, income, margin, vendor payments, incentives, and year-over-year performance.

• Develop executive-level summaries, scorecards, dashboards, financial tracking, and written recommendations.

• Monitor vendor performance against contractual obligations, KPIs, and SLAs; identify trends, risks, value leakage, and improvement opportunities.

• Review and validate vendor reporting and translate data into actionable insights, corrective action plans, and leadership recommendations.

• Partner with operational areas and internal departments to resolve escalated sales, service, risk, compliance, audit, and issue-resolution needs.

• Provide regular briefings to leadership on vendor changes, issues, performance, and required escalations.

• Operational Execution & Project Management

• Execute day to day product management activities to support ongoing maintenance, enhancements, and implementation of products and benefits.

• Manage implementation activities by coordinating project tasks, monitoring progress against timelines, resolving issues, and ensuring operational and stakeholder readiness.

• Lead cross-functional project meetings, track action items, communicate status updates, escalate risks and barriers, and ensure stakeholders remain aligned on scope, timelines, decisions, and implementation readiness.

• Coordinate with internal partners to ensure accurate benefit configuration, system readiness, and operational execution.

• Draft, review, and approve product related documentation and internal materials.

• Provide timely, practical recommendations in response to emerging issues, operational needs, and custom requests.

• Risk, Compliance, & Controls

• Identify vendor risks, gaps, and compliance issues; develop and track mitigation strategies.

• Maintain audit-ready documentation and support vendor risk assessments and mitigation plans.

• Lead or work with other departments on miscellaneous projects related to products, benefits, and programs.

• Performs all other miscellaneous responsibilities and duties as assigned or directed.

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