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Skills
Authenticationunmatched
Bank Managementunmatched
Competitive Analysis/Strategyunmatched
Competitive Researchunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Financial Servicesunmatched
Metricsunmatched
Microsoft Excelunmatched
Microsoft PowerPointunmatched
Money Launderingunmatched
Network Connectivityunmatched
Problem Solving Skillsunmatched
Product Managementunmatched
Product Supportunmatched
Production Supportunmatched
Project/Program Managementunmatched
Time Managementunmatched
Description
Company Braintrust is a global talent network that connects top independent professionals with leading companies for high-quality, flexible work. We help organizations hire skilled talent faster while giving professionals access to vetted opportunities with innovative teams.
Job description
What you’ll be working on
A common purpose guides bank of America: to help make financial lives better by connecting clients and communities to the resources they need to succeed. Bank of America’s Digital Platform team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. The team focuses on best of breed experiences for clients across across all products and channels. Our main focus areas include Digital Trust, Identity and Security which includes: Primary and Secondary Authentication, Aggregator, Anti Money Laundering, Alert Management, and Digitization of Paper.
As a Product Manager you will
Team with a Sr Digital Manager/Digital Director to deliver projects including
Business Requirements
Project management routines and documentation
Process maps and screen flows
Testing
Controls and metrics
Competitive analysis and research
Collaborate with XD/Designers, technology, other product managers and stakeholders
Support products and services in production
Content and VOC evaluation to make sure our products and services are working as expected
Production support management for client issues and escalations
Generating playbooks, tracking and status mechanisms
Review and manage metrics and controls
You’re a person who has (required skills)
5+ years of relevant digital product management experience Project or product management skills
Strong attention to detail
Proficient Powerpoint, Excel with ability to learn internal systems
Relevant Financial services or Digital experience
And you are a person who:
Adapts quickly to change and can be effective in fast-paced environment
Self-Starter, willing to work through ambiguity
Has an ownership mindset
Has a strong work ethic, reliable issue resolution and time management skills