Product Manager- Billing Transformation

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JOB OVERVIEW
The Product Manager, Billing Transformation is accountable for Billing Transformation as a business capability within T-Mobile for Business — responsible for ensuring TFB customers are billed accurately, efficiently, and on time across every segment we serve. This role exists because billing is not a platform problem. It is an end-to-end business process that begins the moment an order is placed and doesn't close until payment is collected. Every step in between — how a product is ordered, how it is provisioned, how it is rated, how entitlements are structured, and how invoices are generated — has the potential to delay or disrupt the billing outcome.

TFB serves a diverse customer base across enterprise, mid-market, small business, government, and wholesale segments. Each segment carries distinct billing structures, contract terms, invoicing requirements, and payment cycles. This PM will understand how T-Mobile for Business bills customers in each of these segments — not at a surface level, but deeply enough to identify where ordering decisions, rate plan configurations, provisioning gaps, or entitlement errors are creating downstream billing failures specific to that segment.

This role is responsible for the billing capability roadmap and serves as the connective tissue across the full order-to-cash ecosystem — partnering with platform owners across Ordering, Provisioning, Rate Plans & Offers, Contracts & Entitlements, and Billing Integration to identify upstream root causes of billing failures and drive resolution, even when the fix lives outside the billing platforms directly owned. They are not a passive recipient of upstream output; they are an active driver of ecosystem health from order to cash.

The right candidate brings direct T-Mobile for Business experience, a working understanding of how TFB billing operates across customer segments and the full order-to-cash chain, and the ability to lead discovery and requirements work without dedicated BA support. They are deeply comfortable partnering with IT on technical feasibility, delivery lifecycle, and release execution, and they think in outcomes — not features.

Required Knowledge Skills and Abilities

• Billing Capability & Ecosystem Thinking — understands billing as a downstream outcome of the full order-to-cash chain, with working knowledge of how each stage impacts billing across TFB customer segments.
• TFB Segment Billing Knowledge — understands how TFB bills across enterprise, mid-market, SMB, government, and wholesale, including the billing structures and failure modes unique to each.
• Discovery & Requirements — leads sessions and produces requirements without BA support in complex, cross-platform environments.
• Strong cross-functional alignment across business and technology partners, including influence across portfolios outside direct ownership.
• Agile Methodology — fluent in sprint-based delivery and backlog management.
• Data Analysis & Business Acumen — identifies billing patterns, sizes ecosystem impact, and frames decisions in terms of revenue and customer outcome.
• Product Management — end-to-end ownership mentality from order placement through payment collection.

Preferred Knowledge Skills and Abilities

• AI & Automation Tooling — applies AI tools to accelerate discovery, synthesis, and documentation.
• Order-to-Cash Operations Knowledge — familiarity with how ordering, provisioning, entitlement, and billing systems interact in a B2B telecom environment.
• Collaborative Leadership — influences without authority across IT and business partner teams.
• Hands-on experience with Samson, Control Center, and/or ET Platform billing systems.
• Familiarity with TFB ordering, provisioning, or entitlement management platforms and how they feed downstream billing.
• Background in B2B/enterprise order-to-cash operations, including billing exception handling and manual intervention root causes.

Required Education and Work Experience

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
• 4-7 years Relevant Product Management experience in an agile software product development environment.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $100,100 - $180,600

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ366806¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.