About Insource:

Insource provides expertise to our clients in the areas of HR, Finance, and Technology. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients' staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:

• Understanding our clients' culture and vision make us a better partner
• Our cross-content perspective adds unique value for our clients
• HR, Finance and Technology start with people
• There is always more than one way to solve a problem
• In doing the right things for the right reason
• Being easy to work with is core to who we are
• Communication needs to be direct and candid
• Happy staff leads to happy clients

About This Role:

Insource's Data Solutions team builds AI-powered products for mission-driven organizations - think tutoring tools for education nonprofits, research automations for biotech, and client onboarding platforms for human services. You'll work directly with the people who use these tools to understand what they actually need, then define what we build. Every engagement is a different problem in a different domain, and you'll have real ownership over the solution from discovery through delivery.

What You'll Do:

Primary Responsibilities

• Conduct discovery with users and stakeholders across diverse sectors - education, biotech, human services, finance - to understand workflows, pain points, and unmet needs. Produce clear, scoped requirements that engineers can estimate and build against.
• Own the full requirements lifecycle from initial user interviews through prioritized backlogs. Know when a problem needs a lightweight prototype vs. a detailed spec, and match the rigor to the engagement.

Secondary Responsbiltiies (You'll do this regularly)

• Iterate on language model prompts to achieve the desired user interactions.
• Help clients roll out the products to their teams / users. Collect feedback from early adopters and pivot products in response to feedback
• Collaborate with engineers to ensure solutions are feasible within client budgets and timelines while meeting client needs. Collaborate with designers to translate requirements into intuitive interfaces, particularly for users who aren't tech forward.
• Think deeply about how LLMs are changing user interaction patterns and making new solutions possible.

Tertiary Responsibilities (Part of the gig at a boutique consulting firm)

• Contribute to proposals and scoping for new engagements, particularly estimating what discovery and requirements gathering work a project will need.
• Develop trusted relationships with clients and identify opportunities for follow on projects that solve real client problems
• Collaborate with the core team and other Insource practices to share knowledge and build momentum for our work

What We're Looking For:

• Demonstrated experience running user interviews and turning them into structured requirements (PRDs, user stories, functional specs - whatever format, the output quality matters more than the format)
• Comfort constructing detailed language model prompts to be used in production systems. Demonstrated curiosity for the capabilities of language models. Willingness to dive into vibe coded proofs of concept.
• Enough technical fluency to have productive conversations with engineers about feasibility and tradeoffs - you don't need to architect solutions, but you need to have a sense of whether a feature request is small / medium / large.
• Experience working with mission-driven organizations and a strong understanding of their unique needs and challenges, and/or demonstrated ability to get up to speed quickly on new industries. Education technology experience in particular is a plus.
• Excellent communication, interpersonal, and leadership skills, with the ability to engage effectively with clients, stakeholders, and cross-functional teams. Strong problem-solving skills and a proactive, results-oriented approach.
• Ability to work US Eastern hours.

Standard Company Competencies

• Adherence to the professional and ethical standards set forth by Insource Services while understanding and projecting Insource's ethos
• Initiative to self-educate on client business, products and/or services
• Commitment to Insource's sustainable business practices and initiatives

Functional Competencies

• Work may be subject to frequent interruptions
• Exposure to computer screens, extensive use of computer and keyboard
• Sitting or standing for prolonged periods of time
• Near visual acuity to review written documentation
• Ability to hear and understand speech at normal room levels and on the telephone
• Manual dexterity to operate a telephone and keyboard
• Ability to climb stairs, bend, and stoop
• Ability to travel to clients in various communities in the service area

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.