Product Manager

1. The Company

The Judge Group is working with a technology company in the hospitality and restaurant technology industry to fill a Product Manager (Onsite) role.
The company develops integrated hardware, software, cloud-based, and AI-enabled platforms that support restaurant operations, payments, loyalty programs, and guest engagement at scale.

2. The Position

The Product Manager will support the company’s Platform & Integrations product strategy, with a strong focus on POS systems, payment platforms, loyalty integrations, and customer data management.This role emphasizes applying AI-driven capabilities—including analytics, automation, personalization, and predictive insights—to improve reliability, scalability, and guest engagement. The Product Manager will work cross-functionally with engineering, design, QA, data science, and business stakeholders in a fast-moving, collaborative environment.

3. Responsibilities

• Product Vision & Strategy
• • Define and communicate a product vision that leverages AI-driven capabilities such as predictive analytics, personalization, and automation.
  • Align AI-enabled initiatives with business objectives and contribute to shared product roadmaps.
• Customer & Market Insights
• • Gather and prioritize customer requirements using data-driven and AI-supported research techniques.
  • Partner with sales and business teams to validate market needs and refine product assumptions.
• Market Research
• • Conduct competitive and market research using traditional methods and AI-powered trend analysis.
  • Identify innovation opportunities through workflow modeling, forecasting, and industry analysis.
• Stakeholder Collaboration
• • Work directly with restaurant operators and internal stakeholders to understand operational challenges and guest experience pain points.
  • Translate insights into actionable, AI-enhanced product requirements.
• Product Roadmap Management
• • Develop and maintain an AI-informed product roadmap.
  • Prioritize features based on customer feedback, predictive KPIs, and measurable business impact.
• User Experience
• • Collaborate with design teams to deliver intuitive and personalized user experiences.
  • Incorporate adaptive interfaces, smart recommendations, and automated support flows.
• Performance Metrics & Analytics
• • Define and track KPIs using advanced analytics and experimentation platforms.
  • Monitor product performance, forecast usage trends, and identify optimization opportunities.
• Integration Ownership
• • Own end-to-end POS, payment, and loyalty integrations.
  • Lead requirements definition, API coordination, partner enablement, certification processes, and release readiness.
  • Apply AI where appropriate to enhance reliability, data mapping, fraud detection, and operational automation.
• Technical Collaboration & Governance
• • Partner closely with engineering, platform, and data science teams.
  • Ensure scalable system architecture, responsible AI practices, and long-term maintainability.

4. Required Skills & Qualifications

• 5+ years of experience as a Product Manager or in a similar role
• Experience managing products through the full lifecycle from concept to launch
• Proven experience delivering products involving POS integrations, loyalty programs, or customer data platforms
• Familiarity with AI tools and methodologies (e.g., ML-driven analytics, predictive models, LLM-enabled workflows)
• Strong understanding of agile development methodologies and software development processes
• Excellent communication and cross-functional collaboration skills
• Strong analytical and problem-solving abilities with a data-driven mindset

5. Desired Skills

• Experience in restaurant, hospitality, or retail technology environments
• Knowledge of POS systems, ordering platforms, and proprietary hardware devices
• Exposure to data governance, privacy considerations, and responsible AI practices
• Experience operating in fast-paced environments with multiple external partners

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