Product Manager, Consumer E-Commerce Platform

About the Role

We're seeking a Product Manager for our Consumer Platform team who will drive the performance of our e-commerce technology stack. In this role, you'll oversee critical platform components including our e-commerce platform, admin portal, order management system, and integrations with internal and external systems, all focused on accelerating growth and improving the customer experience.

Key Responsibilities

• Own the end to end performance and management of our Consumer ecommerce platform, enabling new capabilities and features that advance the growth rate of our Consumer business.
• Own the product vision for our customer account system, including authentication, personalization, and preference management across consumer and commercial business
• Design and implement new customer onboarding and account management needs for new distribution channels, including digital and brick-and-mortar retailers
• Serve as the primary liaison between technology teams and internal stakeholders including Order Management, Inventory, Fulfillment, Finance, Accounting, and Customer Service
• Develop integration strategies to ensure seamless data flow between customer-facing applications and backend systems
• Design and build the technical architecture that enables complex product bundling, dynamic pricing, and flexible promotion strategies across product categories for subscriptions and purchases
• Champion platform improvements that reduce technical debt while enhancing conversion, retention, and operational efficiency
• Create and maintain a comprehensive platform roadmap aligned with business objectives and stakeholder needs

Qualifications

• 5+ years of product management experience in e-commerce platforms or retail technology
• Demonstrated experience optimizing e-commerce, accounting, and payment platforms (e.g., Shopify, Stripe, NetSuite, custom solutions)
• Strong understanding of account systems, identity management, and customer data platforms
• Experience with order management systems and understanding of e-commerce operations
• Proven ability to translate business requirements into technical specifications
• Excellent stakeholder management skills with ability to balance competing priorities
• Technical background sufficient to collaborate effectively with engineering and data teams
• Proven track record of effectively managing engineering teams using Agile methodologies, including creating and maintaining JIRA boards, sprint planning, and fostering a motivated, high-performing team culture
• Bachelor's degree in Computer Science, Engineering, Business or related field (or equivalent experience)

Ideal Candidate

• Has successfully managed customer backend accounts and e-commerce platforms
• Understands payment processing, fraud prevention, and security considerations for e-commerce
• Has experience working closely with finance and accounting teams to align on backend product requirements
• Experience implementing and optimizing microservices architecture for platform flexibility
• Knowledge of API design patterns and experience with headless commerce architectures
• Has built effective bridges between technical and non-technical stakeholders across the organization

The estimated base salary range for this position is $185k to $210K, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs. At Mill, it is not typical for an individual to be hired at or near the top of the range for their role.