Product Manager, Fulfillment & Delivery

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

• Fight for the Customer
• Execute Ruthlessly
• Communicate Candidly, Clearly, and Kindly
• Collaborate Selflessly
• Practice Calculated Risk-Taking
• Maximize Joy and Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an "all-in" disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership-the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

About The Role

As Senior Technical Product Manager, Care Engine, you will own the infrastructure that powers every patient''s clinical journey with Hone. You'll build the systems that keep every patient's care on track - determining when they're due for their next follow-up and ensuring they get their medications on time, every time.

You will report directly to the Head of Product Management and partner with clinical, engineering, and operations stakeholders to define how Hone''s core systems should behave, and ensure that they do so reliably at scale.

What You'll Do

• Own the roadmap for the Care Engine team, spanning the clinical rules engine, prescription and fulfillment pipeline, and subscription billing logic
• Own end-to-end reliability of the systems that run Hone''s clinical operations and work cross-functionally with our clinical, care operations, pharmacy operations, and engineering teams to ensure that every patient''s care runs correctly, every time
• Define and track success metrics including rules engine reliability, medication delivery timeliness and audit pass rate
• Build systematic audit practices to surface where the engine''s actual behavior diverges from intended behavior
• Partner with engineering to design, specify, and ship new logic and integrations (e.g., DoseSpot, pharmacies, carriers, Health Gorilla)
• Measure the success of launches and develop data-driven solutions for continuous improvement

About You

• 6+ years of product management experience, with meaningful time on backend systems, rules engines, or platform infrastructure
• Strong technical fluency - comfortable with complex conditional logic, system architecture, and partnering directly with engineers on design
• Analytical mindset with demonstrated ability to use data to drive product decisions and measure success.
• Energized by complex systems and building infrastructure that others can rely on
• Experience in a domain with real regulatory, financial, or clinical stakes
• Excellent communication and leadership skills
• Deep personal interest in health and longevity

Compensation Range

$160,000 - $200,000 based on location and experience

Benefits*

Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:

• A remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• We follow federal holidays and have uncapped time off for exempt employees
• Budget for the technology tools you need (laptop, monitor, and/or special software)
• A focus on company-sponsored activities to foster engagement (both virtual and in-person)
• Waived membership fees for any Hone team members utilizing Hone products
• These benefits are available to full-time, regular employees, and not to independent contractors, part-time employees, temporary employees, or interns.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.