About Confirmed360
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Confirmed360 is a white-glove concierge service for premium live event experiences, providing clients with unparalleled access to the world’s most sought-after events—from concerts, sporting and lifestyle events to hospitality experiences and VIP packages.
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Our clients include individual VIP clients, corporate partners, and high-net-worth individuals who rely on Confirmed360 to curate and deliver exceptional experiences.
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Confirmed360 is a sales-led organization, where relationships and concierge service drive the majority of transactions. As we scale, we are investing in building digital product capabilities that expand our ability to generate qualified leads, enhance the customer journey, and support our concierge and sales teams.
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About Product at Confirmed360
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Confirmed360’s product function is focused on building the digital infrastructure that powers growth while maintaining the high-touch service that defines our brand.
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Our product team is responsible for:
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- Bringing digital products and features to market that drive qualified lead generation and revenue growth
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- Deeply understanding our clients, concierge team, and partners
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- Identifying customer pain points and opportunities across the discovery → inquiry → concierge → purchase journey
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- Building digital experiences that generate demand and convert interest into high-quality sales opportunities
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- Leveraging third-party platforms, AI and SaaS tools to launch product capabilities quickly - for clients and sales team
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- Collaborating closely with sales, concierge, marketing, and partnerships teams to improve client acquisition and experience
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In the near term, the product will focus heavily on driving growth through digital lead generation, qualification, and conversion, as well as building internal capabilities for the team to drive efficiencies through automation and laying the foundation for more sophisticated product capabilities in the future.
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The Role
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Confirmed360 is seeking a Product Manager, Growth to help build and scale our digital product capabilities with a strong focus on lead generation, customer acquisition, and client experience.
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This role will focus on creating digital experiences that attract, capture, and qualify potential clients while enabling our sales and concierge teams to convert those leads into high-value transactions.
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The Product Manager, Growth will work cross-functionally with sales, concierge operations, marketing, and external development partners to build digital capabilities that support both growth and operational efficiency.
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This is a growth-oriented product role, where success is defined by measurable impact on lead generation, conversion, and revenue, not just feature delivery.
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Because Confirmed360 is still early in its product and technology maturity, this role will initially focus on leveraging best-in-class third-party platforms such as Squarespace, Easol, and other SaaS tools, before evolving toward more advanced or proprietary product solutions.
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Responsibilities
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Drive Lead Generation & Digital Growth
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- Build and optimize digital product experiences that generate high-quality leads for Confirmed360’s sales and concierge teams.
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- Implement AI-driven solutions to drive efficiencies in the sourcing and quoting process for our sales concierge team.
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- Improve the digital funnel from discovery to inquiry, including event pages, landing pages, and conversion flows.
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- Partner with marketing to create product features that support campaign launches, partner promotions, and event activations.
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- Identify and unlock scalable opportunities to capture, qualify, and convert client demand across all digital touch points.
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Own the Digital Product Roadmap
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- Own and drive Confirmed360’s digital product roadmap, prioritizing initiatives based on business impact, revenue potential, and customer value.
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- Own product initiatives ranging from small feature improvements to entirely new product capabilities.
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- Align product priorities with company growth goals and sales objectives.
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Optimize Existing Product Infrastructure and Build out Third Party Infrastructure
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- Leverage an existing technology stack to drive D2C online sales
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- Lead implementation and optimization of third-party digital platforms to further round out the digital offering to clients/partners, including:
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- Squarespace (website and landing pages), Easol (event and experience booking), CRM and marketing automation platforms, Payment and ticketing integrations, etc.
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- Configure both of these systems to support event discovery, lead capture, concierge workflows, and partner experiences.
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Improve Client Experience
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- Deeply understand the needs of Confirmed360’s clients, concierge team, and sales organization.
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- Identify friction points in the client journey and sales process.
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- Develop product solutions that improve the experience for both customers and internal teams.
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Cross-Functional Product Execution
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- Work closely with sales, concierge, marketing, and partnerships teams to ensure product initiatives support revenue generation.
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- Collaborate with designers, developers, and external vendors to deliver high-quality digital experiences.
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- Capture and communicate clear product requirements and user stories to guide development.
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Measure, Learn, and Optimize
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- Establish clear product success metrics and KPIs, including:
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- lead generation
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- conversion rates
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- inquiry-to-sale performance
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- customer engagement
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- Analyze data and customer feedback to continuously improve product performance.
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- Gather product insights through analytics, surveys, customer interviews, and testing.
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Understand the Market
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- Monitor the live events, ticketing, and hospitality landscape.
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- Stay informed about emerging technologies, platforms, and competitors.
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- Use market insights to help inform product decisions and future capabilities.
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Qualifications
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- 4+ years of experience as a Product Manager or similar role.
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- Experience launching or managing digital products, internal AI products, platforms, or growth initiatives - to benefit our internal concierge sales team and clients.
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- Strong ability to translate business goals into practical product solutions.
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- Experience gathering and communicating product requirements and user stories.
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- Strong analytical skills and experience using data to drive product decisions.
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- Excellent communication and collaboration skills across technical and non-technical teams.
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It’s a bonus if you have
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- Experience in live events, ticketing, hospitality, marketplaces, or travel experiences.
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- Experience working in sales-led organizations where product supports revenue teams.
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- Familiarity with platforms such as Squarespace, Easol, Webflow, Shopify, Airtable, Zapier, or similar tools.
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- Experience building lead generation or conversion-focused products.
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- Experience working in early-stage or rapidly evolving environments.
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- Salesforce platform experience (development, analytics, etc.) a plus.
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Ideal Candidate
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The ideal candidate is someone who:
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- Enjoys building product capabilities from scratch.
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- Thinks in terms of growth, lead generation, and conversion.
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- Understands the balance between digital product and high-touch concierge service.
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- Can operate with speed and pragmatism using available tools.
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- Thrives in a cross-functional environment supporting a sales-driven organization.
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This role will play a key part in helping Confirmed360 scale by turning digital interest into qualified client opportunities while maintaining the premium experience that defines our brand.
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Salary Range
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The salary range for this job is $160,000 to $180,000. This is a good faith effort at the time of posting. This range is base salary only and does not include benefits and any other compensatory components of the role.
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***Confirmed 360 is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***