We're seeking a motivated, analytical, and organized individual to join our Technology Lifecycle Services (TLS) team as an Entry-Level Product or Client Manager. These roles combine product development and project execution responsibilities, offering a unique opportunity to shape next-generation service offerings while ensuring successful delivery for our clients.
You'll work cross-functionally with product management, engineering, solution design, sales, marketing, and service delivery teams to define offerings, analyze market opportunities, and manage projects that meet contractual, financial, and quality standards. This position is ideal for individuals passionate about both the lifecycle of technology services-from concept to launch to client success-and the operational excellence required to deliver them. Key Responsibilities
Support the development, management, and evolution of lifecycle service offerings across hardware, software, and hybrid environments.
Conduct market and competitive analyses to identify client needs and growth opportunities.
Collaborate with engineering, solutioning, and delivery teams to define service scope, pricing models, and value propositions.
Develop offering documentation, value narratives, and internal enablement materials.
Track key performance metrics to assess offering adoption, profitability, and client satisfaction.
Oversee the successful execution of contractual deliverables for assigned clients. And ensure all services and solutions meet agreed quality standards and financial objectives.
Contribute to continuous improvement initiatives in delivery models, automation, and client experience.
Numbers & Facts
Location
Durham, NC
Industry
Computer/IT Services
Company Size
10,000 employees or more
Year Founded
1911
Website
http://www-03.ibm.com/employment/us/
About Company
At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.
Skills
Adoptionunmatched
Analysis Skillsunmatched
Automationunmatched
Competitive Analysis/Strategyunmatched
Computer Maintenanceunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Customer Satisfactionunmatched
Customer/Client Researchunmatched
Documentationunmatched
Market Analysisunmatched
Marketingunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Product Developmentunmatched
Product Engineeringunmatched
Product Managementunmatched
Product Pricingunmatched
Profit & Lossunmatched
Project Executionunmatched
Project/Program Managementunmatched
Quality Metricsunmatched
Realtime Transport Protocolunmatched
SSL-TLS (Secure Socket Layer - Transport Layer Security)unmatched
Sales Managementunmatched
Service Deliveryunmatched
Solution Salesunmatched
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