Product Manager IT Operations Products

Position Summary

The Product Manager - Crew is a key member of the Operations Products team, reporting to the Manager, IT Operations Products Crew. This role is responsible for owning the product strategy, roadmap, and continuous improvement of technology solutions that support JetBlue's Crew Services and crewmember operations.

The Product Manager will leverage their understanding of crewmember workflows, policies, and day-to-day operational challenges to help design and deliver technology solutions that improve efficiency, reliability, and the overall crewmember experience.

The Product Manager serves as the voice of Crew Services and crewmembers, working closely with Technology and business partners to identify opportunities, prioritize enhancements, and deliver impactful solutions. This individual embodies JetBlue's values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities

• Own product strategy and roadmap for Crew Services tools. Define and maintain a rolling 12-18 month roadmap focused on improving Crew Services workflows and crewmember experience
• Prioritize enhancements based on operational impact, regulatory requirements, and crewmember needs
• Partner with Crewmembers and leaders in Crew Services to gather insights and validate solutions. Translate their operational needs into clear product requirements and user stories. Ensure these solutions align with real-world Crew Services processes and constraints
• Drive product discovery and delivery
• Lead product lifecycle phases: Discover, Define, Develop, Deliver
• Work closely with Technology teams to deliver reliable, scalable solutions
• Champion the crewmember experience
• Advocate for tools and enhancements that simplify workflows and reduce operational friction
• Make data-informed decisions
• Define and monitor success metrics such as system reliability, usability, efficiency, and adoption
• Use operational data and feedback to continuously improve products
• Act as a liaison between Crew Services, IT, and other operational teams
• Partner with other Product Managers to ensure alignment across Operations Products
• Balance competing priorities across operational needs, regulatory requirements, and technical constraints and manage priorities and tradeoffs.
• Communicate roadmap updates, decisions, and impacts clearly to stakeholders
• Support product quality and operational readiness
• Participate in testing, validation, and release readiness to ensure solutions meet operational needs
• Help identify and resolve issues impacting Crew Services tools. Identify opportunities to enhance existing tools or introduce new capabilities that support Crew Services operations
• Evaluate and recommend improvements
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Three (3) years of relevant work experience
• Working knowledge of Crew Services systems, processes, and policies
• Ability to translate operational challenges into technology solutions
• Strong problem-solving and structured thinking skills
• Experience working with cross-functional partners
• Strong communication and stakeholder management skills
• Ability to manage competing priorities in a fast-paced operational environment
• Flexibility, adaptability, and change management skills
• Basic understanding of technology concepts and systems (training provided as needed)
• Ability to tailor communication to both operational and technical audiences

Available for occasional overnight travel (20%)

• Currently in possession of a valid passport or equivalent to travel in and out of the United
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Three (3) or more years of experience supporting airline Crew Services/Crew management applications (e.g., crew planning, crew scheduling).
• Familiarity with FAA duty, rest, and qualification requirements and how they are implemented in crew systems.
• Experience with commercial crew management platforms
• Exposure to technology projects or system implementations
• Familiarity with Agile or product development methodologies
• Experience participating in UAT, system testing, or process improvement initiatives
• Knowledge of airline regulatory and operational requirements impacting crew scheduling
• Experience with tools such as Jira, ServiceNow, or similar platforms

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS), Safety Policy, and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (sedentary)

Compensation:

• The base pay range for this position is between $90,000.00 and $120,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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