Product Manager Lead - Small Business Banking & Mobile Experience

Position Summary

We are seeking a strategic and customer-focused Product Manager Lead to define and deliver a new banking and mobile experience for small business customers. This role will lead the vision, roadmap, and execution of digital banking solutions that help business owners manage their finances more easily, securely, and efficiently. The Product Manager Lead will serve as the voice of the small business customer, partnering across technology, design, operations, risk, compliance, marketing, and frontline teams to launch and continuously improve solutions that drive client satisfaction, digital adoption, and business growth.

Key Responsibilities

• Lead product strategy and roadmap development for small business digital banking and mobile experiences.
• Identify customer needs, pain points, and growth opportunities through research, feedback, journey mapping, and market analysis.
• Translate business goals and customer insights into clear product requirements, features, and priorities.
• Own the end-to-end product lifecycle from concept and business case through design, development, launch, and ongoing optimization.
• Partner closely with user experience, engineering, operations, risk, legal, compliance, and marketing teams to ensure delivery of secure, compliant, and customer-centered solutions.
• Prioritize and manage the product backlog, balancing customer value, regulatory requirements, technical feasibility, and business impact.
• Define success metrics and monitor performance including adoption, engagement, customer satisfaction, operational efficiency, and revenue contribution.
• Lead testing, pilot programs, rollout planning, and post-launch improvements to ensure a high-quality customer experience.
• Support go-to-market planning, internal readiness, training, and communication strategies for new product launches and enhancements.
• Stay informed on industry trends, fintech innovation, competitor offerings, and evolving small business banking needs.
• Serve as a thought partner and leader within the product organization, helping guide prioritization, alignment, and execution across multiple stakeholders.

What Success Looks Like

Success in this role means delivering a seamless, intuitive, and differentiated banking experience for small business customers that improves satisfaction, deepens relationships, increases digital engagement, and supports the bank's growth strategy. The ideal candidate combines customer empathy, strategic thinking, execution discipline, and strong cross-functional leadership to bring innovative banking solutions to market.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This role works in a standard office environment and involves extended periods at a computer, regular communication in person and by phone, and occasional lifting of items up to 25 pounds. The Bank will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position.

ADDITIONAL REQUIREMENTS

Regular and reliable attendance and punctuality are required for this position. Must be able to perform the essential functions of this position with or without reasonable accommodation.