Product Manager, Operations

Job Purpose

Product Operations Management is focused on providing the day-to-day support needed to ensure our delivery products are dependable, reliable, and contain accurate and high-quality data.  As part of the larger Product Operations team, we have responsibility for the successful management and configuration capabilities of contracted content and technology. 

Responsibilities

• Daily Production & Support
  • Ensure delivery products and services are released on-time with accurate data.
  • Manage and remediate production issues to minimize client impact, coordinate client notifications with Client Service.
  • Participate in postmortem reviews following major production incidents, track and close out key remediation actions.
  • Draft Incident Summary Reports (ISRs) in collaboration with Client Service as needed.
  • Manage the priority of BAU product fixes and changes to maintain reliable production operations.
  • Partner with the Delivery Team to ensure best practices in client file configuration; provide training as needed.
  • Work with Finance and Sales to research and resolve billing questions.
  • Create and maintain tools and documentation supporting Pricing Delivery Products implementation.
• Small Enhancements & Sales Enablement
  • Manage the priority and implementation of small enhancements to close new sales opportunities and increase client satisfaction.
  • Collaborate with the Delivery Team, Pre-sales/Product Solutions, and Sales to identify and qualify opportunities.
• Strategic Initiatives & Special Projects
  • Support client migrations and other special projects as needed.
  • Work with the Global Data Delivery Platform team on the implementation of strategic initiatives.
  • Coordinate scheduling and balance priority of strategic initiatives against BAU and small enhancement projects.

Knowledge and Experience

• Bachelor’s degree in finance or related business field
  • Graduate-level coursework or advanced degree a plus
• Strong knowledge of the financial data industry with experience in product or delivery operations roles
• Detail-oriented with excellent organizational and follow-up skills
• Excellent written communication and client service skills
• Experience using AI tools and proficient in MS Office
• Ability to work independently, problem-solve, and prioritize multiple tasks
• Ability to operate under strict deadlines in a fast-paced environment
• Familiarity with financial data delivery platforms

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