Product Manager, Order Communications

Best Buy

Minneapolis, Minnesota

JOB DETAILS
SKILLS
Communication Skills, Consumer Branding, Cross-Functional, Customer Support/Service, Customer/Client Research, Establish Priorities, Marketing, Order Management, Order/Customer Fulfillment, Product Management, Product Strategy, Storytelling, Supply Chain
LOCATION
Minneapolis, Minnesota
POSTED
4 days ago

As the Product Manager on our Order Communications team, you'll shape the experiences that represent Best Buy during one of the most critical moments in the customer journey: order fulfillment and post-purchase engagement. In this role, you'll partner closely with engineering, design, operations, customer care, supply chain, and marketing to deliver clear, trusted, and proactive communications that build customer confidence and brand loyalty. You'll balance customer needs, data, and operational realities to drive meaningful, scalable product outcomes.

This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do
  • Help define and own execution of the long-term vision for order communication experiences across fulfillment and post-purchase journeys
  • Work collaboratively to develop product strategy end to end, from discovery and concept through development, launch, and ongoing optimization
  • Represent the customer in complex conversations, advocating for clarity, confidence, and trust in the order experience
  • Align and influence cross-functional partners and senior leaders through strong storytelling and data-driven insights
  • Use customer research and performance data to identify opportunities, prioritize roadmaps, and iterate through test-and-learn approaches


Basic Qualifications
  • 2 or more years of product management experience

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/