Job Description
***This is Hybrid Position***This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes***
***The candidate will need to come on-site on the first day to collect equipment***
***Candidate must be able to attend an In-person and Phone interview***
The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is transforming how residents interact with government services. We are seeking Product Mangers to help lead discovery, delivery, and continuous improvement of digital products that improve customer experience, modernize operations, and increase service efficiency across the DMV. Product Managers will work directly with customers, frontline staff, stakeholders, vendors, and technical teams to identify problems, validate solutions, prioritize work, and deliver measurable outcomes. This role reports to the Product Owner and is responsible for the day-to-day execution of assigned products and initiatives. Successful candidates have experience launching, improving, or modernizing digital products and understand how to balance customer needs, operational realities, technical constraints, and business goals. They are comfortable making decisions, driving delivery, and using evidence rather than assumptions to guide product direction.
Job Responsibilities
- Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery, including customer-facing and operational products such as online services, appointment scheduling, queue management, customer portals, websites, mobile driver licenses (mDL), and internal operational tools
- Works with stakeholders, frontline staff, vendors, and technical teams to translate business needs, operational requirements, and customer feedback into actionable product requirements, workflows, user stories, and prioritized backlogs
- Develops a strong understanding of DMV operations, policies, and customer pain points to identify opportunities to improve customer experience, operational efficiency, and service delivery
- Conducts and supports user research and usability testing activities including customer interviews, prototype testing, operational observations, and feedback analysis to inform product decisions and validate solutions
- Serves as a day-to-day lead for assigned initiatives by coordinating across vendors, agency stakeholders, and internal teams to ensure work progresses toward defined goals, timelines, and outcomes
- Partners closely with vendor teams to drive iterative delivery of working software and services.
- Help hold vendors accountable for timelines, product quality, usability, testing readiness, issue resolution, and delivery expectations
- Exercises sound judgment in making day-to-day product and operational decisions while understanding when risks, policy concerns, stakeholder conflicts, or delivery challenges should be escalated to the Product Owner
- Leads backlog refinement, sprint planning, release coordination, and product prioritization activities while supporting roadmap development and milestone planning.
- Monitors product performance and operational outcomes through analytics, customer feedback, operational metrics, and frontline observations to identify trends, risks, and opportunities for continuous improvement
- Champions user-centered, iterative, and outcome-driven delivery practices that focus on delivering measurable value to customers, staff, and the agency through incremental improvements and continuous learning
Numbers & Facts
| Location | Rocky Mount, NC |
| Job Type | Contractor |
| Industry | Computer/IT Services |
| Salary | $65–$75 Per Hour |
| Headquarters | Englewood, CO, US |
| Website | http://www.excelraise.com |
Qualifications
- Problem-solving with strong attention to detail. 03 yeras
- Professional and effective communication skills with internal and external stakeholders. 03 yeras
- Prioritization and organization of multiple initiatives in a fast-paced environment
- Leadership and team collaboration
- Experience with digital product development, software delivery, or technology modernization efforts
- Experience in software development lifecycles (Agile, Scrum, iterative delivery)
- Experience translating business needs into user stories, requirements, workflows, or product backlogs
- Critical thinking and consulting experience
- Experience using performance metrics, customer feedback, and data to evaluate products or business processes
- Experience working with vendors, software development teams, designers, or engineers
- Experience conducting user research, usability testing, customer interviews, or service design activities
- Experience with large-scale software modernization efforts
- Experience in government, transportation, healthcare, financial services, or other regulated environments
- Experience with accessibility, customer experience, or digital transformation initiatives
- Experience with MS Project and/or Visio
About Company
Excelraise is a leader in consulting and technology. We help enterprises transform and thrive in a changing world through strategic consulting and operational leadership. At Excelraise, we outperform the competition and stay ahead of the innovation curve.
Skills
- Continuous Deployment/Deliveryunmatched
- Continuous Improvementunmatched
- Customer Experienceunmatched
- Establish Prioritiesunmatched
- Governmentunmatched
- Identify Issuesunmatched
- Product Managementunmatched
- Product Programsunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder