Product Manager

Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. As a fast-growing organization, we foster a collaborative, dynamic, and inclusive culture dedicated to delivering exceptional value to our clients and employees. Join us in shaping the future of restaurants, retail, and hospitality through intelligent, technology-driven innovation.

LOCATION: Must be based in or willing to relocate to Tampa, FL. This is an in-office role.

NOTE: Candidates must be legally authorized to work in the United States without requiring any sponsorship (Examples of eligibility: U.S. Citizens, Green Card holders, or valid H4 EAD holders). Sponsorship is not available for this role. (F1 OPT not eligible)

We are looking for a Product Manager to drive key initiatives across CAKE's in-store and guest-facing product ecosystem, including POS, payments, tableside ordering, and self-service ordering solutions. This role requires a deep understanding of restaurant operations, a passion for building seamless commerce experiences, and the ability to translate complex workflows into intuitive, high-impact products.

You are someone who obsesses over customer needs, thrives in a fast-paced, entrepreneurial environment, and brings a strong iterative mindset to product development. You excel at working cross-functionally and can balance strategic thinking with execution. Most importantly, you value team collaboration and actively contribute to building a high-performing product organization.

This role is an opportunity to shape and scale critical parts of CAKE's platform that power restaurant operations and guest experiences. Responsibilities include:

• Drive and prioritize the product roadmap across CAKE's POS, payments, tableside ordering, and self-service ordering solutions to deliver on business and customer outcomes
• Identify and execute on new opportunities to improve in-store and digital ordering experiences, increase operational efficiency, and drive revenue growth for restaurant operators
• Develop a deep understanding of restaurant workflows and customer needs across different segments through customer interviews, field visits, data analysis, and feedback from customer-facing teams
• Translate insights into clear product requirements, user stories, and success metrics for new features and enhancements
• Partner closely with design and engineering to deliver intuitive, reliable, and scalable solutions across hardware and software touchpoints
• Collaborate with payments, integrations, and partner teams to ensure seamless end-to-end transaction and ordering experiences
• Monitor product performance and iterate based on data, customer feedback, and market trends
• Be a strong cross-functional partner and contribute to a culture of ownership, accountability, and continuous improvement

Qualities & Essential Skills

• 4+ years of product management experience, preferably in POS systems, payments, or restaurant/retail technology
• Strong familiarity with point-of-sale systems, payment processing, tableside ordering, and self-service ordering (kiosks, QR ordering, mobile ordering)
• Proven track record of owning and scaling complex, customer-facing products that align with business strategy and drive measurable outcomes
• Deep understanding of transactional systems, including payments, order flows, and real-time system interactions
• Ability to think strategically while driving tactical execution across multiple initiatives
• Experience working closely with cross-functional teams including engineering, design, operations, and go-to-market teams
• Strong analytical mindset with the ability to leverage data to inform decisions and prioritize effectively
• Entrepreneurial mindset with a bias for action and comfort operating in a fast-paced environment
• Actively leverage AI tools and modern product practices to improve efficiency and decision-making
• Exceptional attention to detail and commitment to delivering high-quality user experiences

Our core values:

• Customer - WE believe that our customers deserve the best from us every day.
• Accountability - WE take ownership and make things happen.
• Teamwork - WE win as a team and have fun doing it.
• Innovation - WE innovate, inspire, ignite the future!
• Integrity - WE are honest, ethical, and trustworthy.

Why Join Mad Mobile?

Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We're proud of our culture and promote diversity and a healthy work-life balance.

What about the benefits you ask?

At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans -- they kick in from day one. We're proud to offer market-leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $500 HSA contribution (prorated based on your start date and split into two payments).

Additionally, we provide a 401(k) plan with a matching contribution of up to 4%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams.

EEOC Statement

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.