Job Description
Product Manager - Transactional Sales and Support with AI experience
We are seeking a dynamic and experienced Product Manager to join our team, focusing on the transactional Sales and Support technology domain. The ideal candidate will have a strong background in product management, with a specific emphasis and track record on leveraging AI (both Generative AI as well as Agentic AI) to enhance customer experience and drive business growth.
Key Responsibilities:
• Product Strategy and Vision: Develop, articulate, and champion a clear product vision and strategy for Sales and Support technologies, incorporating AI capabilities to innovate and improve customer interactions.
• Market Research and Analysis: Conduct thorough market research to identify customer needs, market trends, and competitive landscape. Use these insights to inform product development and positioning.
• Roadmap Development: Create and maintain a detailed 4-quarterly product roadmap that aligns with business objectives and customer needs. Prioritize features and enhancements based on impact and feasibility. Present roadmap progress and insights to senior leadership and cross-functional stakeholders.
• Cross-functional Collaboration: Partner closely with engineering, UX design, sales, legal, and support teams to ensure successful product development and launch. Facilitate communication, alignment and collaboration across distributed teams and geographies.
• Customer Engagement: Engage with customers & key stakeholders to gather feedback, understand pain points, and validate product concepts. Use this feedback to drive continuous improvement and innovation.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. Use data-driven insights to make informed decisions.
• AI Thought Leadership: Identify areas where AI can materially transform the transactional digital-human interactions. Define innovative solutions that enhance the transactional sales and support processes. Stay updated on the latest advancements in AI and apply them to product development. Collaborate with business, engineering and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency
We are seeking a dynamic and experienced Product Manager to join our team, focusing on the transactional Sales and Support technology domain. The ideal candidate will have a strong background in product management, with a specific emphasis and track record on leveraging AI (both Generative AI as well as Agentic AI) to enhance customer experience and drive business growth.
Key Responsibilities:
• Product Strategy and Vision: Develop, articulate, and champion a clear product vision and strategy for Sales and Support technologies, incorporating AI capabilities to innovate and improve customer interactions.
• Market Research and Analysis: Conduct thorough market research to identify customer needs, market trends, and competitive landscape. Use these insights to inform product development and positioning.
• Roadmap Development: Create and maintain a detailed 4-quarterly product roadmap that aligns with business objectives and customer needs. Prioritize features and enhancements based on impact and feasibility. Present roadmap progress and insights to senior leadership and cross-functional stakeholders.
• Cross-functional Collaboration: Partner closely with engineering, UX design, sales, legal, and support teams to ensure successful product development and launch. Facilitate communication, alignment and collaboration across distributed teams and geographies.
• Customer Engagement: Engage with customers & key stakeholders to gather feedback, understand pain points, and validate product concepts. Use this feedback to drive continuous improvement and innovation.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. Use data-driven insights to make informed decisions.
• AI Thought Leadership: Identify areas where AI can materially transform the transactional digital-human interactions. Define innovative solutions that enhance the transactional sales and support processes. Stay updated on the latest advancements in AI and apply them to product development. Collaborate with business, engineering and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency
Numbers & Facts
| Location | San Jose, CA |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
Skills
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Business Growthunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Data Scienceunmatched
- Establish Prioritiesunmatched
- Human Interactionunmatched
- Leadershipunmatched
- Legal Support Skillsunmatched
- Market Analysisunmatched
- Market Researchunmatched
- Market Trend Analysisunmatched
- Needs Assessmentunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Process Improvementunmatched
- Product Developmentunmatched
- Product Managementunmatched
- Product Planningunmatched
- Product Positioningunmatched
- Product Strategyunmatched
- Product/Service Launchunmatched
- Prototypingunmatched
- Salesunmatched
- Sales Supportunmatched
- Technical Supportunmatched
- Thought Leadershipunmatched
- User Experience Design (UXD)unmatched
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