Product Manager

POSITION SUMMARY

The Product Owner will serve as the voice of the customer and business working with TEAM's Agile Development TEAM, ensuring technology solutions align with organizational goals and deliver measurable value. This role is responsible for defining product priorities, managing the product backlog, and translating business needs into actionable requirements.

RESPONSIBILITIES

• Product Vision & Strategy

• Define and communicate the product vision and roadmap in alignment with business strategy and objectives.

• Translate high-level strategies into actionable and prioritized product backlogs.

• Backlog Management

• Own and prioritize the product backlog based on business value, stakeholder input and technical feasibility/level of effort.

• Contribute to the creation and refinement of user stories to ensure they are clear and concise according to Business Analyst provided framework including acceptance criteria and BDD.

• Stakeholder Engagement

• Collaborate with business stakeholders, users, and cross-functional teams to gather requirements and feedback in partnership with the Business Analyst.

• Act as a liaison between business and development TEAMs to ensure alignment and transparency.

• Agile Leadership

• Participate in Agile ceremonies including sprint planning, daily stand-ups (as available), sprint reviews and retrospectives.

• Make real-time decisions to unblock development and ensure sprint goals are met in collaboration with the Scrum Master, Business Analyst and other IT Leadership.

• Performance & Delivery

• Monitor product performance and user adoption by collaborating with the various departments including Operations, Account Services and Data Analyst, using data to inform future enhancements.

• Ensure timely delivery of features and functionality that meet quality standards in partnership with Scrum Master, Business Analyst and other IT Leadership.

REQUIRED QUALIFICATIONS AND SKILLS

• Experience & Education:

• Bachelor's degree in Business Administrations, Information Systems, Technology, Operations Management, or related field preferred.

• 5+ years experience supporting operational business platforms.

• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), Agile certifications, or equivalent experience preferred.

• Technical Skills:

• Agile Product Management: Ability to manage and prioritize product backlogs, ensuring development efforts align with business goals and deliver maximum value.

• Software Development Lifecycle (SDLC): Working knowledge of software development processes, from requirements gathering through testing, deployment, and support.

• Agile Tools & Platforms: Experience with product management and collaboration tools such as Azure DevOps, Jira, Confluence, and Microsoft Teams.

• User Acceptance Testing (UAT): Ability to validate delivered solutions against business requirements and ensure successful adoption by end users.

• Process Documentation: Experience creating business process maps, workflows, functional specifications, and product documentation.

• Systems Integration Knowledge: General understanding of APIs, system integrations, and data flows to support solution design and implementation discussions.

• Soft Skills Required:

• Strategic Thinking: Ability to align product priorities with organizational goals, understand business impacts, dependencies and long-term outcomes and gain alignment and anticipate future needs and opportunities for innovation.

• Communication & Influence: Ability to clearly communicate complex concepts to technical and non-technical audiences, facilitate productive discussions among diverse stakeholders and gain alignment and consensus across departments.

• Stakeholder Management: Ability to build trusted relationships across Operations, Client Success, IT, Sales and Leadership, effectively manage competing priorities and expectations and navigate differing viewpoints while maintaining focus on business value.

• Decision Making: Ability to make timely decisions with incomplete information, balance business priorities, customer needs, risk and technical constraints, and resolve ambiguity and provide direction to development teams.

• Customer-Centric Mindset: Ability to advocate for the user experience, understanding customer pain points and translate them into solutions and maintain a focus on delivering measurable value.

• Collaboration & Teamwork: Ability to work effectively within cross-functional teams, foster transparency, accountability and shared ownership and support the agile principles and continuous improvement.

• Adaptability: Ability to thrive in a changing environment with shifting priorities, quickly evaluate new information and adjust plans accordingly and embrace evolving technologies and business processes.

• Problem Solving: Ability to identify root causes rather than symptoms, evaluate multiple solutions and tradeoffs and drive practical, value-focused outcomes.

• Work Environment:

• Maintain confidentiality and exhibit reliable attendance in accordance with government, organization and department policies

• This job operates primarily in a clerical office setting in Tulsa. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. You must be able to sit for long periods of time.

• Travel: 0-5% for special projects

COMPANY CORE VALUES

• Collaborate: Do great things together!
• Innovate: Champion new ideas and embrace change!
• Serve: Serve each other, our clients and community!
• Celebrate: Work Hard! Play Hard!

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.