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Product Manager - Workforce Mgmt

ICONMA, LLC

  • New York City, NY
  • 30+ days ago
  • $16.50–$64.29 Per Hour
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Skills

  • Algorithmsunmatched
  • Analysis Skillsunmatched
  • Bridge Buildingunmatched
  • Budgetingunmatched
  • Business-to-Business (B2B)unmatched
  • Change Managementunmatched
  • Civil Engineeringunmatched
  • Corporate Financeunmatched
  • Cross-Functionalunmatched
  • Customer Experienceunmatched
  • Customer/Client Researchunmatched
  • Data Scienceunmatched
  • Demand Forecasting/Planningunmatched
  • Financial Modelingunmatched
  • Forecastingunmatched
  • Health Planunmatched
  • Information Technology & Information Systemsunmatched
  • Information Technology Consultingunmatched
  • Leadershipunmatched
  • Metricsunmatched
  • Performance Metricsunmatched
  • Predictive Modelingunmatched
  • Product Managementunmatched
  • Product Planningunmatched
  • Product Strategyunmatched
  • Product/Service Launchunmatched
  • Research Skillsunmatched
  • Retailunmatched
  • Retail Managementunmatched
  • Retail Operationsunmatched
  • Return on Investment (ROI)unmatched
  • Software as a Service (SaaS)unmatched
  • Systems Maintenanceunmatched
  • Talent Managementunmatched
  • Team Lead/Managerunmatched
  • Technical Operationsunmatched
  • Workforce Managementunmatched

Description

Our Client, an IT Services and Consultant company, is looking for a Product Manager - Workforce Mgmt for their New York City, NY / Hybrid location.
 
Responsibilities:
  • Product Strategy & Vision:
  • Define the multi-year product roadmap for retail scheduling systems, ensuring alignment with overall enterprise business goals, compliance laws, and operational budgets.
  • Empathy-Driven Discovery: Utilize deep
  • Cognitive Empathy to conduct user research with store managers, regional leads, and associates.
  • Translate their pain points (e.g., rigid shifts, last-minute changes, compliance fatigue) into actionable product requirements.
  • Labor Optimization & Compliance:
  • Partner with Data Science and Operations teams to build predictive scheduling models that accurately forecast labor demands while adhering to local labor laws (predictive scheduling, rest breaks, minor rules).
  • Cross-Functional Leadership:
  • Serve as the strategic bridge between IT Engineering, Data Science, Retail Operations, and Corporate Finance.
  • Change Management & Adoption:
  • Own the roll-out strategy for system updates.
  • Ensure store operations teams are equipped for high adoption rates, minimizing friction during product launches.
 
Requirements:
  • Retail Floor Experience:
  • You have worked inside retail stores (as an associate, team lead, or store manager).
  • You know firsthand how a broken schedule impacts morale, turnover, and customer experience.
  • Product Management Expertise:
  • 5+ years of experience managing complex B2B or enterprise SaaS products, specifically in Workforce Management (WFM), Human Capital Management (HCM), or Retail Operations Tech.
  • Strategic Frameworks:
  • Proven ability to own a domain using models like the Informed Captain—making decisive, data-driven product choices while empowering cross-functional experts.
  • Technical Fluency:
  • Comfort working with complex algorithmic systems, demand forecasting models, and integrations with modern WFM systems.
  • Analytical Polish: Strong capability to analyze labor metrics, operational KPIs, and financial impact models to prove product ROI to executive stakeholders.
 
Why Should You Apply?

Numbers & Facts

LocationNew York City, NY
Salary$16.50–$64.29 Per Hour

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