Sign upLog in

Product Manager - Workforce Mgmt

ICONMA, LLC

New York City, NY

Apply
JOB DETAILS
SALARY
$16.50–$64.29 Per Hour
SKILLS
Algorithms, Analysis Skills, Bridge Building, Budgeting, Business-to-Business (B2B), Change Management, Civil Engineering, Corporate Finance, Cross-Functional, Customer Experience, Customer/Client Research, Data Science, Demand Forecasting/Planning, Financial Modeling, Forecasting, Health Plan, Information Technology & Information Systems, Information Technology Consulting, Leadership, Metrics, Performance Metrics, Predictive Modeling, Product Management, Product Planning, Product Strategy, Product/Service Launch, Research Skills, Retail, Retail Management, Retail Operations, Return on Investment (ROI), Software as a Service (SaaS), Systems Maintenance, Talent Management, Team Lead/Manager, Technical Operations, Workforce Management
LOCATION
New York City, NY
POSTED
9 days ago
Our Client, an IT Services and Consultant company, is looking for a Product Manager - Workforce Mgmt for their New York City, NY / Hybrid location.
 
Responsibilities:
  • Product Strategy & Vision:
  • Define the multi-year product roadmap for retail scheduling systems, ensuring alignment with overall enterprise business goals, compliance laws, and operational budgets.
  • Empathy-Driven Discovery: Utilize deep
  • Cognitive Empathy to conduct user research with store managers, regional leads, and associates.
  • Translate their pain points (e.g., rigid shifts, last-minute changes, compliance fatigue) into actionable product requirements.
  • Labor Optimization & Compliance:
  • Partner with Data Science and Operations teams to build predictive scheduling models that accurately forecast labor demands while adhering to local labor laws (predictive scheduling, rest breaks, minor rules).
  • Cross-Functional Leadership:
  • Serve as the strategic bridge between IT Engineering, Data Science, Retail Operations, and Corporate Finance.
  • Change Management & Adoption:
  • Own the roll-out strategy for system updates.
  • Ensure store operations teams are equipped for high adoption rates, minimizing friction during product launches.
 
Requirements:
  • Retail Floor Experience:
  • You have worked inside retail stores (as an associate, team lead, or store manager).
  • You know firsthand how a broken schedule impacts morale, turnover, and customer experience.
  • Product Management Expertise:
  • 5+ years of experience managing complex B2B or enterprise SaaS products, specifically in Workforce Management (WFM), Human Capital Management (HCM), or Retail Operations Tech.
  • Strategic Frameworks:
  • Proven ability to own a domain using models like the Informed Captain—making decisive, data-driven product choices while empowering cross-functional experts.
  • Technical Fluency:
  • Comfort working with complex algorithmic systems, demand forecasting models, and integrations with modern WFM systems.
  • Analytical Polish: Strong capability to analyze labor metrics, operational KPIs, and financial impact models to prove product ROI to executive stakeholders.
 
Why Should You Apply?

About the Company

I

ICONMA, LLC

Resume Resources

Free Resume TemplatesFree Resume Builder