Job Description
Our Client, an IT Services and Consultant company, is looking for a Product Manager - Workforce Mgmt for their New York City, NY / Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Product Strategy & Vision:
- Define the multi-year product roadmap for retail scheduling systems, ensuring alignment with overall enterprise business goals, compliance laws, and operational budgets.
- Empathy-Driven Discovery: Utilize deep
- Cognitive Empathy to conduct user research with store managers, regional leads, and associates.
- Translate their pain points (e.g., rigid shifts, last-minute changes, compliance fatigue) into actionable product requirements.
- Labor Optimization & Compliance:
- Partner with Data Science and Operations teams to build predictive scheduling models that accurately forecast labor demands while adhering to local labor laws (predictive scheduling, rest breaks, minor rules).
- Cross-Functional Leadership:
- Serve as the strategic bridge between IT Engineering, Data Science, Retail Operations, and Corporate Finance.
- Change Management & Adoption:
- Own the roll-out strategy for system updates.
- Ensure store operations teams are equipped for high adoption rates, minimizing friction during product launches.
Requirements:
- Retail Floor Experience:
- You have worked inside retail stores (as an associate, team lead, or store manager).
- You know firsthand how a broken schedule impacts morale, turnover, and customer experience.
- Product Management Expertise:
- 5+ years of experience managing complex B2B or enterprise SaaS products, specifically in Workforce Management (WFM), Human Capital Management (HCM), or Retail Operations Tech.
- Strategic Frameworks:
- Proven ability to own a domain using models like the Informed Captain—making decisive, data-driven product choices while empowering cross-functional experts.
- Technical Fluency:
- Comfort working with complex algorithmic systems, demand forecasting models, and integrations with modern WFM systems.
- Analytical Polish: Strong capability to analyze labor metrics, operational KPIs, and financial impact models to prove product ROI to executive stakeholders.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | New York City, NY |
| Industry | Management Consulting Services |
| Salary | $16.50–$64.29 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Algorithmsunmatched
- Analysis Skillsunmatched
- Bridge Buildingunmatched
- Budgetingunmatched
- Business-to-Business (B2B)unmatched
- Change Managementunmatched
- Civil Engineeringunmatched
- Corporate Financeunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer/Client Researchunmatched
- Data Scienceunmatched
- Demand Forecasting/Planningunmatched
- Financial Modelingunmatched
- Forecastingunmatched
- Health Planunmatched
- Information Technology & Information Systemsunmatched
- Information Technology Consultingunmatched
- Leadershipunmatched
- Metricsunmatched
- Performance Metricsunmatched
- Predictive Modelingunmatched
- Product Managementunmatched
- Product Planningunmatched
- Product Strategyunmatched
- Product/Service Launchunmatched
- Research Skillsunmatched
- Retailunmatched
- Retail Managementunmatched
- Retail Operationsunmatched
- Return on Investment (ROI)unmatched
- Software as a Service (SaaS)unmatched
- Systems Maintenanceunmatched
- Talent Managementunmatched
- Team Lead/Managerunmatched
- Technical Operationsunmatched
- Workforce Managementunmatched
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