Product Manager

Company: CVS Health
Location: Hybrid/Remote (as applicable)
Job Type: Full-Time

Position Summary

CVS Health is seeking a strategic and customer-focused Product Manager to lead the development, enhancement, and optimization of digital and business products that improve healthcare experiences for millions of customers. The Product Manager will collaborate with cross-functional teams including technology, operations, marketing, analytics, pharmacy, and healthcare stakeholders to define product strategy, prioritize features, and deliver innovative solutions that drive business value and customer satisfaction.

Key Responsibilities

• Define and communicate product vision, strategy, and roadmap aligned with CVS Health's business objectives.
• Gather and analyze customer feedback, market trends, and competitive insights to identify opportunities for product innovation.
• Partner with business stakeholders to translate customer and operational needs into product requirements and user stories.
• Prioritize product backlog based on customer impact, business value, risk, and technical feasibility.
• Lead cross-functional teams through all phases of the product lifecycle, including discovery, development, testing, launch, and post-launch optimization.
• Monitor key performance indicators (KPIs) and utilize data-driven insights to guide product decisions.
• Collaborate with UX/UI teams to ensure an intuitive and customer-centric user experience.
• Work closely with engineering teams using Agile methodologies to deliver product enhancements on schedule.
• Develop business cases and assess ROI for product initiatives.
• Support change management, training, and communication efforts related to product launches.
• Ensure compliance with healthcare regulations, privacy requirements, and organizational policies.

Required Qualifications

• Bachelor's degree in Business, Marketing, Computer Science, Engineering, Healthcare Administration, or related field.
• 3+ years of experience in product management, digital product development, or related role.
• Experience managing product roadmaps and working in Agile/Scrum environments.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Experience translating complex business requirements into actionable product features.
• Proficiency with product management tools such as Jira, Azure DevOps, Confluence, or similar platforms.

Preferred Qualifications

• MBA or advanced degree preferred.
• Experience in healthcare, pharmacy, retail, insurance, or consumer-facing digital products.
• Knowledge of healthcare technology, patient engagement solutions, or pharmacy operations.
• Experience working with data analytics and A/B testing methodologies.
• Product management certification (e.g., Pragmatic Institute, Certified Scrum Product Owner, SAFe Product Owner/Product Manager).

Key Competencies

• Strategic Thinking
• Customer Obsession
• Product Roadmap Development
• Agile Product Management
• Data-Driven Decision Making
• Stakeholder Influence
• Cross-Functional Leadership
• Risk Management
• Innovation and Continuous Improvement

Success Metrics

• Customer satisfaction and engagement
• Product adoption and utilization rates
• Revenue growth and business impact
• On-time delivery of product initiatives
• Operational efficiency improvements
• Achievement of product KPIs and OKRs

CVS Health is an equal opportunity employer committed to fostering diversity, inclusion, and innovation while improving healthcare outcomes for the communities we serve.