Product Marketing Manager II

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Product Marketing Manager II

By / September 25, 2026

• Location: San Francisco, California
• Type: Contract
• Job #107222

Role: Product Marketing Manager

Duration: 6+ months

Location: Remote (West Coast)

Rate: $62.00

Hours: 32 hours per week

Details: West coast preferred

Start Date: November

Position Overview

• Zendesk is seeking an experienced Product Marketing Manager to support the continued growth of its Contact Center business. This role will serve as a key partner to Product, Sales, Marketing, and Enablement teams, helping bring Contact Center solutions to market and clearly communicate Zendesks value to customers and prospects.
• The ideal candidate is a strategic yet hands-on product marketer who excels at translating complex technology into compelling customer value propositions. This individual will be responsible for positioning and messaging, go-to-market execution, product launches, sales enablement, competitive intelligence, and market research. The role requires strong cross-functional collaboration, outstanding communication skills, and the ability to thrive in a fast-paced environment.
• This is a temporary assignment providing coverage for a member of the Product Marketing team.

Key Responsibilities

• Develop and refine differentiated positioning and messaging for Zendesks Contact Center solutions.
• Partner closely with Product Management, Sales, Marketing, Customer Success, and Enablement teams to create and execute go-to-market strategies for new products, features, and strategic initiatives.
• Lead and support product launches from planning through execution, including launch messaging, sales readiness, internal communications, and customer-facing materials.
• Create compelling product marketing content including pitch decks, solution briefs, presentations, web content, sales collateral, customer-facing messaging, and enablement resources.
• Equip Sales and customer-facing teams with messaging, competitive insights, and tools that help drive customer engagement and business growth.
• Conduct market, customer, and competitive research to identify trends, opportunities, customer pain points, and differentiation strategies.
• Partner with Product teams to incorporate customer and market insights into product strategy and roadmap discussions.
• Develop competitive positioning and messaging that effectively communicates Zendesks value and advantages in the marketplace.
• Analyze qualitative and quantitative data to evaluate go-to-market effectiveness and recommend improvements.
• Support enterprise sales motions by developing messaging and content tailored to customer needs and buyer personas.

Required Qualifications

• Bachelors degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
• 4-7 years of experience in Product Marketing, preferably within B2B SaaS, enterprise software, or technology environments.
• Demonstrated experience developing product positioning, messaging, and go-to-market strategies.
• Experience supporting product launches and cross-functional marketing initiatives.
• Ability to understand technical or complex products and translate features into meaningful customer benefits and business outcomes.
• Strong verbal, written, and presentation communication skills.
• Experience developing customer-facing marketing content and sales enablement materials.
• Proven ability to collaborate effectively with Product Management, Sales, Marketing, and Enablement teams.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Ability to work independently, navigate ambiguity, and drive initiatives forward in a fast-paced environment.
• Customer-focused mindset with strong analytical and problem-solving skills.

Preferred Qualifications

• Experience supporting Contact Center, CCaaS, Customer Experience, Workforce Engagement, Voice Technology, Conversational AI, or related technology solutions.
• Knowledge of Contact Center buyers, customer service operations, and customer experience organizations.
• Experience marketing AI-powered SaaS solutions and bringing AI capabilities to market.
• Experience supporting enterprise sales teams and complex sales cycles.
• Familiarity with competitive analysis, market intelligence, and customer research methodologies.

Success Factors

• Successful candidates will quickly develop a strong understanding of Zendesks Contact Center business and become a trusted partner to Product and go-to-market teams.
• They will help maintain momentum across strategic marketing initiatives, support successful product launches, create impactful customer-facing content, deliver clear product narratives, and ensure internal teams have the messaging, competitive insights, and materials needed to effectively position Zendesks Contact Center solutions in the market.
• The ideal candidate combines strategic thinking with strong execution skills, is highly collaborative, customer-focused, and thrives in a dynamic SaaS environment.

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