Product Marketing Specialist

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

Job Profile:

Job Description Summary:

The Marketing Product Specialist role is responsible for assisting in the management, enhancement, and success of enterprise and loan officer level marketing platforms. This role will work with the Marketing Platform team to plan and execute on product road maps by engaging with users, vendors, and internal stakeholders. This role will also be responsible for monitoring and reporting on adoption to identify additional areas for improvement.

Job Description:

The Marketing Product Specialist role is responsible for assisting in the management, enhancement, and success of enterprise and loan officer level marketing platforms. This role will work with the Marketing Platform team to plan and execute on product road maps by engaging with users, vendors, and internal stakeholders. This role will also be responsible for monitoring and reporting on adoption to identify additional areas for improvement.

Additional Job Description Summary:

About Guaranteed Rate:

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

Pay Range: $60-$70k

Hybrid: 3940 N. Ravenswood, Chicago, IL

Responsibilities:

• Responsible for day-to-day oversight and success of loan officer and enterprise-level marketing platforms and products such as Evocalize, Mortgage Coach, MBS Highway, and more.
• Responsible for promotion and management of enrollment/billing process for Marketing Subscriptions program
• Collaborate with cross-functional teams to iterate and improve marketing products and platforms consistently based on evolution of business needs and data-driven metrics
• Assist with setting strategy, roadmap, and feature definition for marketing products
• Act as liaison between vendors, customer success teams and internal departments
• Manage the merchandising of products and create marketing strategies that encourage increased adoption of end users
• Develop roll out strategies for new and existing marketing products and features as they are onboarded, and assist in production of training materials and facilitation of end-user trainings
• Assist Marketing team in trouble-shooting issues on platform and facilitating solution with platform team
• Interface with Sales and Sales Leadership to collect feedback and resolve escalated issues as needed
• Provide consistent reporting on usage, engagement, and other metrics to prove ROI and progress towards defined KPIs
• Other duties as assigned

Skills

• Experience with digital advertising, including Paid Search, Paid Social, Programmatic, and Display
• Strong analytical skills with the ability to interpret campaign performance data and translate insights into recommendations
• Creative thinker with an understanding of ad messaging, audience strategy, and campaign optimization
• Tech-savvy with the ability to quickly learn new platforms and identify opportunities to improve processes and user experience
• Strategic thinker who can see the big picture while managing day-to-day execution
• Excellent written and verbal communication skills, with the ability to present ideas and recommendations to stakeholders and senior leaders
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Self-starter who is comfortable working independently while also collaborating across cross-functional teams
• Curious problem solver who enjoys troubleshooting issues and finding scalable solutions
• Adaptable and able to pivot as business needs and priorities evolve

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Please click this link to learn more about our benefit offerings for Washington State: Benefit Offerings for Washington State

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Please click this link to learn more about our benefit offerings for Washington State: Benefit Offerings for Washington State