Product Operations & AI Enablement Specialist

Job Title: Product Operations & AI Enablement Specialist
Location: Lakewood, CO (Hybrid)

About Bloom 
Bloom Healthcare is a pioneering value-based primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.  
 
At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for five consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first. 

Position Overview
We're looking for a sharp, self-driven Product Operations & AI Enablement Specialist to join our small but high-impact IT team, reporting to the Director of Emerging Technology. This is primarily a hands-on builder role - you'll spend most of your time designing workflow solutions, running AI pilots end-to-end, and finding ways to eliminate manual work across our operations.

That said, product management is a real part of this role and a clear growth path for the right person. As you build deep expertise in our products and users, strategic ownership will follow.
This is a hybrid position with 4 days per week required in our office on Lakewood, CO.

Key Responsibilities
Business Process Optimization
This is an area of significant independent ownership. The role identifies, designs, and builds solutions to complex business process problems, working directly with business teams. We use Airtable and other no-code/low-code platforms, and we expect a solutions-first mindset: staying current on new tools and bringing forward recommendations for evaluation.

• Engage with non-technical stakeholders to understand pain points and translate complex process problems into scalable technical solutions.
• Own the full build-and-launch cycle: requirements, design, build, testing, user training, and post-launch support.
• Proactively identify opportunities to streamline processes and reduce manual work. Evaluate and recommend new tools that eliminate clunky workflows.
• Maintain and improve deployed solutions as business needs evolve. Create documentation and training guides to support team adoption.

• Coordinate approved AI pilots: schedule working sessions, track action items, maintain project documentation, and follow up on open items.
• Coordinate approved AI pilots: schedule working sessions, track action items, maintain project documentation, and follow up on open items.
• Build and deploy no-code AI agents and LLM-powered automations. Design the logic, configure workflows, and iterate based on user feedback.
• Support employee adoption of LLM tools: develop training materials, prompt guides, token optimization tips, and how-to resources tailored to specific team needs.
• Research AI tools, use cases, and industry landscape. Prepare structured briefs and recommendations for the AI Steering Committee.
• Facilitate governance: manage user licenses, track usage, outcomes, and ROI, and maintain AI policies.

• Serve as the first point of contact for user-reported issues. Log, triage, and investigate before escalating to developers with clear reproduction steps and context.
• Own and maintain user-facing documentation end-to-end: release notes, training materials, how-to guides, and feature walkthroughs for new and updated functionality.
• Design wireframes and UI mockups in Figma and AI-assisted tools, turning PM direction into concrete visuals for developer handoff and stakeholder review.
• Conduct UAT for new releases: test or recruit testers, track feedback, and deliver a structured summary to the PM.
• Keep the product backlog clean and well-organized. Tickets clearly described and consistently formatted.
• Collect user feedback through meetings, surveys and support tickets, then synthesize it into structured summaries for the development team to act on.
• Coordinate release logistics: communicate timelines to stakeholders, confirm readiness with the dev team, and prepare for trainings.

• Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field required; Master’s degree preferred.
• 3–5 years of experience in product operations, business analysis, project coordination, or a similar execution-focused role.
• Strong written communication skills, with the ability to create clear documentation, training materials, and summaries independently.
• Hands-on experience with Airtable, Notion, or similar no-code/low-code tools.
• Highly organized, with the ability to manage multiple workstreams, deadlines, and stakeholder needs in parallel.
• Able to execute independently, collaborate effectively across teams, and contribute to a positive, solutions-oriented team environment.
• Strong curiosity about AI, automation, and emerging technology, with a proactive approach to staying current.
• High attention to detail, strong analytical judgment, and commitment to data accuracy.
• Working knowledge of software development processes, including QA, user acceptance testing, and developer handoffs.

• Figma or similar design tool experience
• Exposure to Agile, sprint planning, or user story writing
• Hands-on with ChatGPT, Claude, Copilot, or similar LLM tools in practical workflows
• Healthcare experience preferred, especially in value-based care, clinical operations, population health, or provider-facing workflows.
• Experience with Reporting tools (Airtable dashboards, Power BI, Tableau, Looker, etc.)

• In the first 30 days, you have built strong familiarity with our internal products and tools, taken ownership of user issue triage, and contributed clear documentation and release notes. Within 90 days, you have delivered at least one no-code or low-code solution end-to-end and are actively supporting AI coordination and business process improvement projects. Within six months, you are operating with increasing independence across all three areas of the role - internal solutions are moving forward, users are supported, and you are contributing meaningfully to product operations: requirements are well-documented, the backlog is organized, and the development team has what they need to execute.

Why Bloom?  
Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  
 
The salary for this position is competitive and commensurate with experience. The pay range for this role in the state of Colorado typically falls between $80,000 - $115,000 annually with the potential for performance-based bonuses and other benefits. Actual compensation may vary based on factors such as qualifications, experience, and location within the state. 

Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain. We are aware of a fraudulent Gmail account impersonating our recruiting team and have reported it to Google.

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