Product Operations Analyst

Washington Abstract Inc
  • New York City, NY
  • $80,000–$110,000 Per Year
30+ days ago

Job Description

All open roles

ProductHybrid - New York City, NYFull Time

Product Operations Analyst

Own end-to-end delivery of Abstract Workers - AI agents that automate workflows for legal, government affairs, tax, and compliance teams. Discovery to launch.

What you'll do

  • Lead discovery calls to surface painful workflows and synthesize them into clean, buildable Workers
  • Own the build pipeline in Linear - break down scope, flag dependencies with engineering, and update customers weekly
  • Talk credibly with engineers about connectors, data pipelines, and reliability - and translate build tradeoffs for customers
  • Test every Worker before go-live with the customer's real data - catch hallucinations, broken links, and malformed output
  • Build customer confidence by explaining the gates, source-tracing, and human controls behind every Worker
  • Spot the next Worker after the first one lands and grow early customers into multi-Worker accounts
  • Help the account executive (AE) team prioritize scopes - quick wins versus complex builds - so the team never overcommits

What we're looking for

  • 2-5 years professional experience with fast learning and comfort in ambiguity
  • Strong people skills - thoughtful questions, active listening, plain-English technical explanations
  • Comfort with APIs, databases, and basic data flows
  • Project management instincts - systems, checklists, early blocker flags, closed loops
  • Bias toward action without perfect information
  • Ownership mentality from problem discovery through resolution

Nice to have

  • Experience in government affairs, legal, compliance, policy, or regulatory roles
  • Prior customer success, implementation, or solutions engineering experience at a B2B SaaS company
  • Familiarity with AI/ML products or agents - even as a heavy user of Claude or ChatGPT
  • Experience managing projects in Linear, Jira, or Asana

Compensation

$80,000-$110,000 · Equity

  • Autonomy - you own the customer implementation pipeline, no micromanagement
  • Mentorship - direct line to Patrick Utz (CEO) and Alan Feuerlein (CTO)
  • Unlimited PTO and sick leave, plus paid federal holidays
  • Health insurance (Anthem PPO), full dental and vision, and Guardian basic life

Apply - careers@abstract.us

Numbers & Facts

LocationNew York City, NY
Salary$80,000–$110,000 Per Year

Skills

  • Application Programming Interface (API)unmatched
  • Artificial Intelligence (AI)unmatched
  • Artificial Intelligence (AI) Agentsunmatched
  • Atlassian JIRAunmatched
  • Business-to-Business (B2B)unmatched
  • Data Managementunmatched
  • Engineeringunmatched
  • English Languageunmatched
  • Establish Prioritiesunmatched
  • Governmentunmatched
  • Government Regulationsunmatched
  • Health Insuranceunmatched
  • Interpersonal Skillsunmatched
  • Legalunmatched
  • Link Managementunmatched
  • Mentoringunmatched
  • Operational Auditunmatched
  • Preferred Provider Organization (PPO)unmatched
  • Problem Solving Skillsunmatched
  • Project/Program Managementunmatched
  • Regulationsunmatched
  • Sales Managementunmatched
  • Sales Pipelineunmatched
  • Software as a Service (SaaS)unmatched
  • Tax Regulationsunmatched

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