Product Operations Coordinator

Product Operations Coordinator

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance organization, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

Position Summary:

• Develops and demonstrates a solid understanding of database creation and monitoring of law enforcement agencies. Able to align team and business metrics to daily tasks.
• Performs routine and recurring administrative assignments such as reviewing, compiling, organizing, and maintaining of databases and production tasks.

Key Responsibilities:

• Performs a range of mainly straightforward assignments with some level of guidance such as maintaining law enforcement agency information; conducting QC audits, processing responses received from law enforcement agencies, contacting law enforcement agencies for status and process clarification.
• Demonstrates attention to detail and a heightened sense of urgency in maintaining these databases. Utilizes analytical reasoning to determine new processes and workflows.

Daily tasks include but are not limited to:

• Public acquisition of law enforcement records by researching, downloading, processing, and validating information,
• Verify overall accuracy with internal databases and maintain and update accordingly
• Address internal customer inquiries
• May also perform outgoing calls,
• Identify issues in systems by using their increased knowledge/skill,
• Must be available some nights and weekends

Education & Qualifications:

• Required: Minimum Education: High School Diploma or GED
• Required Typing: 40 WPM
• Preferred Typing: 65+ WPM
• Preferred Education: Some College in related field
• Required: 2-3 years' experience related to database maintenance, customer service
• Attention to detail is a must
• Highly organized and works well in team environment, focusing on communication,

professionalism, diversity and inclusion

• Ability to multitask daily and independently
• Positive attitude and ability to work quickly in a fast-paced environment.
• Proficient listening, oral and written communication skills.

Competencies:

• Building Collaborative Relationships & Fostering Teamwork
• Customer Orientation
• Team specific competencies are:
• Solves Problems and Analyzes Issues
• Communicates Powerfully and Prolifically
• Collaboration and Teamwork
• Displays High Integrity and Honesty